Client Coordinator - Pasadena/Melrose, CA

Pay and Hours:

Pay range is $20-$24 hourly. Hours are Part-time open to full-time as needed, needs to be able to commute to either location must be flexible

 

Company Description

 

Welcome to the world of Facile, where good skin is easy. Facile means easily achieved and effortless, which is exactly how we approach skincare. Our expert guidance, personalized treatments, and dermatologist-led skincare products help you reach your skin goals.

 

Our boutiques, located in Los Angeles and Pasadena, feature a small but mighty treatment menu based on our expertise and commitment to using the most advanced technology and products available. Our focus is on cosmetic dermatology, made simple.

 

Facile Skincare is a simplified regimen of proven, dermatologist-formulated products designed to help you achieve the best version of your unique skin. From our everyday skin basics to our targeted treatment serums, our uncomplicated formulas use effective, non-toxic, and feel-good ingredients you know and trust.

 

Scope of Work

 

Our Client Coordinators’ primary responsibility is to organize and schedule all client appointments while maintaining a friendly and helpful demeanor during all correspondence - in person as well as over the phone and email. We will also put you in charge of building and maintaining an understanding of all skincare products and price information while assisting each client with their individual needs. 

 

This is a full-time position that includes Saturday hours.

 

Job Responsibilities

• Effectively utilize POS system and its inventory management functions 
• Become familiar with iPad-based electronic medical record and online scheduling system 
• Work as a team player to ensure each customer receives the best service possible 
• Demonstrate a complete knowledge of skincare products, cosmetic procedures, and our practice goals 
• Introduce and welcome clients to facile
• Build and preserve relationships with clients 
• Maintain the housekeeping and visual standards of our office 

 

Qualifications

• 1-3 years of experience 
• Must be able to work well under pressure
• Experience with handling high call volume and constant foot traffic
• Exceptional customer service and organization skills
• High interest in anything dermatology or skincare related
• Sense of humor, team player, and positive attitude!
• Must be able to commute to West Hollywood and Pasadena locations

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.