Payroll Administrator II (Data Entry)

Accountabilities:

• Manage payroll exceptions, adjustments, garnishments, benefit deductions, levies, reconciliations, and other complex payroll-related matters.
• Perform accurate payroll data entry and validation while ensuring payroll information is complete, consistent, and processed on schedule.
• Investigate and resolve complex payroll issues, including quarter-end and year-end processing discrepancies and reconciliation challenges.
• Ensure payroll activities comply with applicable legislation, tax requirements, statutory regulations, and local payroll practices.
• Partner with internal teams, external payroll service providers, and in-country vendors to investigate and resolve payroll matters.
• Work directly with employees and clients when necessary to understand and resolve complex payroll issues.
• Support payroll implementations, system updates, statutory changes, and operational program rollouts.
• Participate in testing payroll system enhancements, updates, and new functionality to ensure accurate payroll outcomes.
• Identify opportunities to improve payroll processes, documentation, controls, and workflows, including opportunities for automation and technology adoption.
• Monitor payroll performance against relevant SLAs and KPIs and contribute to operational improvements.
• Provide guidance and support to other payroll specialists and payroll administrators to maintain consistent quality and continuity of payroll delivery.
• Serve as a first- or second-level escalation point for urgent payroll matters and provide backup support to the Payroll Manager when required.
• Handle confidential employee and payroll information with a high degree of discretion, integrity, and professionalism.

Requirements:

• 3–5 years of professional payroll experience, preferably gained within a payroll service provider or similar multi-client environment.
• Experience managing end-to-end payroll operations across multiple countries or regions, including the Americas, EMEA, and/or APAC.
• Strong knowledge of payroll processing, validations, reconciliations, statutory filings, and local payroll compliance requirements.
• Solid understanding of payroll legislation, taxability rules, earnings and deductions, gross-to-net calculations, and payroll best practices across multiple jurisdictions.
• Strong analytical and problem-solving abilities, with the capacity to investigate discrepancies, interpret payroll data, resolve exceptions, and maintain high levels of accuracy.
• Experience supporting payroll implementations, operational rollouts, system changes, and process improvements.
• Demonstrated interest in automation, AI-enabled solutions, and technology adoption to improve payroll efficiency and accuracy.
• Proficiency with payroll systems and related technologies, along with the ability to quickly learn new platforms and tools.
• Excellent organizational skills and strong attention to detail, particularly when managing high volumes of sensitive payroll information.
• Strong written and verbal communication skills, with the ability to collaborate effectively with employees, clients, internal stakeholders, external vendors, and government agencies.
• Strong stakeholder-management skills and the ability to work effectively in a remote, geographically distributed environment.
• High level of integrity, discretion, and professionalism when handling confidential employee and payroll information.
• Ability to work with urgency, prioritize competing issues, and take ownership of complex payroll investigations through resolution.

Benefits:

• Full-time employment with a globally oriented payroll and operations environment.
• Flexible time off to support rest, personal commitments, and wellbeing.
• Parental leave to support growing families.
• Health and dental insurance, where applicable based on location.
• Retirement savings and employee incentive plan, where applicable.
• Opportunity to work remotely from India.
• Exposure to multi-country payroll operations across the Americas, EMEA, and APAC.
• Opportunities to develop expertise in payroll technology, automation, AI-enabled solutions, and process improvement.
• Opportunity to act as a subject matter expert and contribute to operational excellence across payroll delivery.
• Collaborative environment with exposure to internal teams, external payroll providers, and international stakeholders.