PB System and Infrastructure Support (FVP/ SVP)

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

First Vice President  / Senior Vice President, System and Infrastructure Support (Private Banking)

Job Purpose

The candidate is responsible for leading and modernising the Systems Support, Infrastructure, and Administrative functions, with accountability for ensuring resilient, efficient, and future‑ready support for Private Bank strategic priorities.

Key Responsibilities

• Partner closely with Private Banking stakeholders to ensure infrastructure and systems support capabilities remain aligned with business growth, digitalisation, and modernisation priorities.

• Define, formalize, and implement the end‑to‑end operating model for infrastructure and systems support, establishing clear roles, responsibilities, accountability, service standards, and escalation frameworks for Run‑the‑Bank activities.

• Drive modernisation initiatives to reduce operational complexity, manual dependencies, and legacy risks, strengthening scalability and resilience of support capabilities.

• Establish resourcing, capacity, and productivity measurement frameworks to assess workload distribution, service output, utilisation, and efficiency, and to support forward‑looking capacity planning.  Build and sustain a capable support organisation by developing skills, strengthening technical and operational competencies, and ensuring appropriate succession and coverage.

• Establish effective engagement and operating models with Group Technology & Operations, PB functions, and service partners to ensure timely, coordinated, and accountable resolution of system and infrastructure issues, including clear communication of client and business impact, recovery timelines, and remediation actions.

• Actively manage and deliver production stability and resilience by leading incident response with timely stakeholder engagement and clear communication, ensuring prompt resolution, robust root cause analysis, preventive actions, and adherence to regulatory, risk management, and business continuity requirements.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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