Want to know if this job is worth applying to?
Lansing, Michigan, United States
Onsite
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.
Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.
If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.
SUMMARY
The Peckham Service Desk Associate is responsible for receiving, troubleshooting, and resolving customer inquiries in accordance with established service level guidelines. This role monitors ticket queues and inboxes to prioritize incoming requests and incidents based on impact and urgency. The ideal candidate communicates clearly and professionally — both verbally and in writing — with Peckham staff and team members. Additional responsibilities include imaging and deploying workstations, creating and maintaining knowledge base documentation, and following established processes to deliver consistent, high-quality support. This position requires a proactive, detail-oriented individual who takes pride in maintaining an organized work environment and is adaptable to a variety of tasks as needed.
DUTIES AND RESPONSIBILITIES
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee will be required to:
WORK ENVIRONMENT
Team members will spend the majority of their shift in a cubicle setting, performing repetitive tasks in a moderate noise environment. This role requires the ability to work both independently and collaboratively. Employees should expect constant exposure to artificial lighting, screen time, and digital and office equipment, with occasional noise fluctuations, temperature changes, limited natural lighting, and mobility throughout the building.
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER INFORMATION
This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law.
EOE-Embracing Diversity to Achieve Excellence
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Peckham ITLocation:
Lansing, MIWorker Sub-Type:
Team Member