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GENERAL DESCRIPTION:
The Peer Tutoring Coordinator is responsible for maintaining the day-to-day operations of the tutoring program. The primary role is to train new tutors, manage the lead tutors, and support the daily operations of tutoring relating to monitoring tutor hours, appointments, schedules, and responding to phone and email inquiries. This position will work collaboratively with Camner Center staff, tutors, faculty, and other campus departments to increase student success and retention of undergraduate students. This position reports to the Assistant Director, Peer Tutoring.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Tutoring Operations and Support
- Serve as a point of contact for tutoring policies and procedures.
- Manage tutor schedules, appointments, and administrative tasks in Navigate.
- Respond to phone and email inquiries.
- Monitor and resolve technical issues in Navigate, UMIT, EAB, and Blackboard.
- Participate in Learning Commons meetings and provide tutoring data.
- Conduct meetings with students who exceed no-show limits.
- Review tutoring policies and determine reinstatement eligibility.
2. Lead Tutor and Front Desk Support
- Supervise 5–7 lead tutors and participate in weekly meetings.
- Provide HR-related support including feedback and disciplinary actions.
- Train front desk student employees on kiosk setup, appointment coordination, and troubleshooting.
- Establish and enforce no-show protocols.
3. Tutor Training and CRLA Certification
- Participate in tutor training and update CRLA materials each semester.
- Track training hours and coordinate small-group sessions.
- Match lead tutor schedules with training hours and create training materials.
- Track data related to appointments, training, and payroll.
4. Tutor Hiring and Onboarding
- Review applications, conduct interviews, and select tutors.
- Prepare onboarding materials and assist with payroll processing.
- Support in-person onboarding and update virtual orientation.
- Track new hires from interview to first appointments and provide early support.
5. Final Review Sessions and Events
- Organize and support final exam review sessions and mid-semester events.
- Coordinate tutor availability and distribute promotional materials.
- Participate in tabling events and develop review materials.
- Provide feedback on tutor performance and organize end-of-year events.
6. Marketing and Promotion
- Develop flyers, social media posts, and promotional materials.
- Collaborate with lead tutors to advertise services across campus.
- Present at student orientation and tabling events.
7. Administrative and Program Support
- Assist with the Summer Math program and other academic support programs sponsored by the Camner Center.
- Support implementation and training for tutoring software.
- Attend Learning Commons meetings and collaborate with faculty and advisors.
- Track enrollment, retention, and tutoring statistics.
- Plan and organize the student appreciation ceremony.
- Perform other duties as assigned.
8. Assist with the Summer Math program each year.
- Assist supervisor with setup and materials.
- Communicate with the instructor to identify ways to support student growth and learning.
9. Support the Assistant Director with the development and implementation of new programs to support and enhance student learning.
- Assist in the development of supplemental instruction and exploring online tutoring.
10. Assist with the implementation and continuous improvements of Tutoring software.
- Attend meetings and provide feedback on software.
- Provide training to lead tutors, tutoring staff, and students on software.
11. Attend Learning Commons Partner Meetings and provide updates on Camner Center tutoring in the Learning Commons.
12. Collaborate and maintain successful working partnerships with faculty, academic advisors, and specialty support programs that provide students’ academic support.
13. Responsible for tracking student enrollment and retention statistics, gathering data, and running daily reports regarding tutoring appointment numbers.
14. Knowledge of academic policies and procedures pertaining to the academic calendar.
15. Ability to effectively plan and organize events, including the student appreciation awards ceremony.
16. Performs other duties as assigned.
MINIMUM REQUIREMENTS:
- Bachelor’s degree or Associates in education, communications, or related field.
- Two (2) years of progressive related experience in Higher Education or related field.
- Knowledge of the best practices in tutoring and learning practices.
- Work is typically performed in an office environment with a high level of student contact. Job requires high use of a computer and web-based software. During peak periods such as beginning of semester, the incumbent will be required to work extended hours, and possibly weekends.
KNOWLEDGE, SKILLS, ABILITIES (KSA):
- Ability to be productive in a fast-paced, multi-dimensional work environment.
- Excellent oral and written communication skills.
- Excellent organizational skills with ability to work independently at times.
- Proven adaptability, flexibility, and creativity.
- Proficiency in Microsoft Office and ability to learn Blackboard, EAB Navigate and other related software.
- Demonstrated ability to thrive within a team structure.
The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.
With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
