Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Penetration Tester
Department: Product Security
Location: Remote (Ireland)

Genesys Cloud Product Security is hiring a penetration tester focused on product-level offensive security. This role centers on identifying and helping remediate vulnerabilities across Genesys Cloud’s web and mobile applications, public APIs, and supporting infrastructure, while owning our bug bounty program end-to-end.

Genesys Cloud is a cloud-native, multi-tenant SaaS platform on AWS, with modern web experiences, extensive APIs, and rapidly growing AI capabilities. This role suits a hands-on tester who can independently deliver meaningful assessments today and grow into a senior product security role. You’ll leverage AI-assisted workflows and contribute to securing AI-enabled features. AI experience is a plus, but strong web/API security fundamentals and curiosity are key.

What you’ll do

Product Security Testing

• Perform manual penetration testing across web apps, APIs, and infrastructure
• Assess auth/authz, tenant isolation, input validation, business logic, and data exposure risks
• Identify issues beyond automated scanning, especially in modern UI/API-driven flows
• Develop clear PoCs, validate findings, and retest fixes
• Improve testing playbooks, tooling, and repeatable practices

Bug Bounty Program

• Own day-to-day management: scope, policies, rewards, and researcher engagement
• Triage submissions, validate impact, align severity, and track remediation
• Partner with engineering to route and resolve findings
• Maintain high-quality communication with external researchers

Cloud & Platform Security

• Evaluate attack paths in a multi-tenant AWS environment
• Understand architecture, trust boundaries, and service interactions
• Identify weaknesses in API usage, input handling, and access controls
• Contribute to security reviews with an attacker mindset

AI & Emerging Risk Areas

• Use AI-assisted workflows to enhance testing and analysis
• Assess AI-enabled features for risks like prompt injection, data leakage, and misuse
• Ensure AI features respect tenant boundaries and authorization controls

Collaboration & Communication

• Work closely with engineers to deliver actionable remediation guidance
• Produce clear, high-quality reports
• Operate effectively in a distributed, collaborative team

What you’ll bring

• ~3+ years in penetration testing, application/product security, or similar
• Strong hands-on experience testing web applications and APIs
• Solid understanding of common vulnerabilities (auth flaws, injection, business logic, multi-tenant risks)
• Proficiency with tools like Burp Suite, dev tools, and scripting
• Knowledge of auth mechanisms (cookies, tokens, OAuth, sessions)
• Familiarity with cloud-native systems and AWS fundamentals
• Strong communication and problem-solving skills
• Ability to work independently and own testing and bug bounty workflows

Nice to have (or willingness to learn)

• Experience with SaaS or large-scale customer-facing platforms
• Knowledge of AWS, microservices, and event-driven systems
• API security testing at scale (auth abuse, rate limits, data exposure)
• Understanding of modern front-end architectures
• Exposure to AI/LLM security risks
• Basic coding/scripting (Python, JS/TS, Java, etc.)
• CI/CD, security automation, or threat modeling experience
• Prior bug bounty program involvement

Technologies

• AWS and cloud-native architectures
• Modern web apps and public APIs (REST, OAuth)
• Distributed, multi-tenant SaaS systems
• Automation and AI-assisted workflows
• AI-enabled product features
• Bug bounty and coordinated disclosure programs

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.