Pensions Consultant

We are seeking someone with strong communication and analytical skills to join Launchpad, the newest team at Octopus Money working on new financial services products. As our first dedicated client-facing hire, you’ll play a critical role in ensuring one of our exciting new products is delivered exceptionally: our pension splitting work with amicable, another company in Octopus Group. In this capacity, you will own pension-related work within divorce cases and act as the primary point of contact throughout the lifecycle of each case. You will produce Pension on Divorce Expert reports using our pension calculation tools, while ensuring clients feel supported, informed, and confident during what is often a complex and sensitive period. 

The role is not actuarial and does not involve expert witness work.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for clients and build strong, trusted and ongoing relationships with them
• Communicate potentially complex financial information in a clear, calm, and accessible way.
• Provide reassurance and guidance to clients dealing with sensitive financial and personal circumstances.
• Manage expectations proactively, ensuring clients are kept informed at every stage.

Technical Pensions Work

• Oversee and/or review pension sharing calculations and related outputs.
• Interpret pension benefits across Defined Benefit (DB), Defined Contribution (DC), and hybrid arrangements.
• Work with Cash Equivalent Transfer Values (CETVs) and scheme-specific benefit structures.
• Ensure accuracy and consistency of all technical calculations and supporting documentation.
• Apply pension knowledge in a practical, case-focused manner.

Case & Workflow Management

• Manage a portfolio of client cases end-to-end.
• Prioritise workload effectively to meet deadlines and client expectations.
• Coordinate with internal teams to ensure timely and accurate delivery of outputs.
• Maintain clear case records and ensure high standards of documentation.

Professional Liaison & Collaboration

• Work closely with solicitors, financial advisers, and other professionals 
• Contribute to a collaborative, service-led approach across all client interactions.
• Support continuous improvement of internal processes, templates, and client experience.

What we’re looking for

We’re looking for someone with previous experience or qualifications in the pensions space. This can include any combination of the following: 

• Relevant experience in financial planning, paraplanning, pensions administration, consultancy, or a technical pensions role.
• Experience working with different types of pension schemes.
• Relevant pensions qualification and experience (e.g. PMI, DipPFS)
• Knowledge of UK pension schemes, including DB and DC arrangements.

In addition, we’re looking for someone who is: 

• Able to build strong, trust-based client relationships
• Calm, confident, and professional in client-facing situations.
• A strong communicator with the ability to simplify complex technical topics.
• Empathetic and sensitive to clients navigating difficult personal circumstances.
• Highly organised with strong attention to detail.
• Obsessed about providing great customer outcomes.
• Proactive in identifying risks, developing solutions and resolving issues early.
• Effective and structured when prioritising work and managing workflow.

Why Join Us

• This role is an exciting opportunity to to work in new and unique areas of financial services, across the Octopus Group
• You’ll have direct ownership of client relationships and case outcomes.
• We offer a supportive and collaborative working environment that spans Octopus Money and amicable, as well as the broader Octopus Group
• You’ll get exposure to complex, varied, and meaningful casework.
• You’ll grow and contribute to a brand new collaborative product between Octopus and amicable
• As the first hire for this new product, you’ll be exposed to career development opportunities in the specialist and growing area of pensions and divorce.

Base Salary

In return for your contribution we offer a base salary of £45,000 - £55,000 DOE + benefits