Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
As a People Business Partner at Fanatics Betting & Gaming (FBG), you will partner with a fast-paced, high-volume customer obsessed business area. This role is first and foremost about case ownership: you will manage a steady, high-volume caseload of employee relations matters end to end, while keeping quality, consistency and commercial focus high. You will be the go-to partner for operational and Trading leaders on day-to-day people issues, spotting patterns in your cases and turning them into practical fixes that reduce repeat issues. You will work closely with the PBP Director and the wider People team to deliver a fantastic, consistent employee experience at scale.
Responsibilities
- Own and manage a high volume of employee relations cases end to end, including performance management, conduct, attendance, grievances, and policy matters
- Conduct thorough, timely and impartial investigations; gather evidence, interview parties, and write clear findings and recommendations
- Prioritize and triage a busy caseload, balancing urgency, risk and service levels, and keeping cases moving to agreed timelines
- Advise and coach managers through difficult conversations, disciplinary and performance processes, ensuring fair and consistent outcomes
- Apply policy and employment law with commercial focus, and escalate complex or high-risk cases to senior People leaders and Legal when appropriate
- Track and report on case volumes, themes and trends; use the data to identify root causes and recommend preventative actions
- Partner with the wider People team on programs and initiatives that support the operational workforce
Qualifications
- Proven experience as a HR Generalist, HR business partner or employee relations experience, with a strong track record of owning and closing cases
- Experience managing a high-volume ER caseload, ideally supporting an operational, contact center, customer service, or shift-based workforce
- Hands-on investigation experience, including interviewing, weighing evidence, and writing clear, well-reasoned reports
- Strong working knowledge of employment law and HR policy, and the confidence to apply it consistently
- Highly organized, with excellent attention to detail and the ability to manage competing priorities and deadlines
- Calm, resilient and comfortable working in a fast-paced environment where priorities shift quickly
- Sound judgment and strong emotional intelligence to handle sensitive and confidential matters with discretion
- Strong verbal and written communication skills, including the ability to coach managers and deliver difficult messages
- Comfortable using data to spot trends and inform decisions; experience with HRIS or case management tools a plus
- Experience improving processes or building playbooks to drive efficiency and consistency a plus
- Open to regular travel to events and other Fanatics offices for various offsite and team meetings
- Have strong business acumen and commercial awareness
If you possess some of these skills but not all of them, we still encourage you to apply!
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit https://benefitsatfanatics.com/
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.
