Job Summary
The P&O Business Partner II is an embedded partner to the Phoenix Contact GCoC USA Sales organization, connecting P&O strategy to business execution and turning enterprise P&O programs, solutions, and services into practical actions for Sales. This position builds trusted, two-way partnerships with assigned Sales leaders and strengthens the people capabilities that enable Sales effectiveness, with particular emphasis 1). Effective management of employee relations matters and 2). Sales capability development.
Responsibilities
- Serve as the dedicated P&O Business Partner for assigned GCoC USA Sales leaders, building trusted, two-way partnerships and maintaining proactive involvement in Sales organizational plans, workforce needs, and people priorities.
- Work with Sales leaders in a continuous manner in support of their ability to set clear expectations, coach performance, and address performance improvement opportunities consistently and efficiently.
- Manage employee relations matters within the Sales organization, including issue intake, consultation, documentation, leader guidance, resolution planning, and follow-through on appropriate actions.
- Escalate matters that require specialized review or expertise, while ensuring clear coordination and appropriate case documentation.
- Partner with Sales leaders to identify evolving skill, capability, and leadership needs as Sales roles, responsibilities, and customer needs change, and translate those needs into practical workforce and development actions.
- Activate talent processes within the Sales organization, improving visibility into skills, potential, development needs, succession, and internal talent movement.
- Enable change by helping Sales leaders understand people impacts, prepare their teams, and drive effective adoption.
- Deliver employee stewardship through open-door dialogue, fair and consistent application of people practices, representation of employee perspectives, and thoughtful consideration of employee experience alongside business needs.
- Collaborate closely with GCoC USA P&O Centers of Excellence and the broader Business Partnering network, sharing Sales insights and coordinating solutions across P&O so leaders are connected to the right expertise.
- Use workforce data and business insight to identify needs, support sound leader decisions, and recommend practical improvements to people processes and leader effectiveness.
- Other related duties as assigned by one’s Manager.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field with coursework centered on employee relations management, employment law, conflict resolution, and/or performance management.
- PHR, SHRM-CP, and/or employment law certification preferred.
- 2–5 years of experience supporting employees and leaders in a HR business partnering capacity preferred.
- Experience managing employee relations matters and partnering with business leaders on performance, workplace concerns, policy application, and conflict resolution.
- Experience supporting organizational change, business transformation, or continuous-improvement efforts within a business group.
- Strong collaboration and relationship-building skills, including the ability to challenge constructively while maintaining trusted partnerships.
- Ability to coach leaders through performance-related topics and navigate nuanced employee and leadership needs with sound judgment and discretion.
- Demonstrated ability to understand business priorities and translate P&O programs, processes, and guidance into practical actions for leaders and employees.
- Knowledge of talent management, workforce planning, performance management, and change enablement fundamentals.
- Ability to use data to identify workforce needs, skill gaps, and capability needs and turn insights into actionable plans with leaders.
- Proficiency with common business technology such as Microsoft Office and willingness to learn P&O systems, data, and tools.
Essential Job Functions
- Must be able to lift 50 pounds.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to work on a computer for extended periods of time.
- Must be able to travel in vehicles (automobiles, trains, and planes).
- Must be able to communicate effectively in verbal and written English.
- Must comply with company dress code guidelines.
- Regular and on-time attendance.
- This is a hybrid position unless otherwise specified requiring 3 days in the office.
Perks & Benefits
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!
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Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.
Notice to Staffing Agencies, Placement Services, and Professional Recruiters:
Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.
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