Performance & Observability Engineer

Role Responsibilities

We are looking for a Performance & Observability Engineer with hands-on experience in application performance testing and system observability. The role involves evaluating application performance, identifying bottlenecks, and implementing effective monitoring and alerting to ensure scalability, reliability, and operational excellence across enterprise systems.

The ideal candidate has hands‑on expertise with performance testing tools, strong analytical skills using observability platforms, and practical experience in Unix and AWS environments. You will also -
 

• Design and execute performance tests using JMeter, LoadRunner, and BlazeMeter.
• Perform load, stress, endurance, spike, and scalability testing for enterprise applications.
• Analyze performance issues using Dynatrace, Grail, Splunk, and report processing
• Build dashboards, alerts, and observability standards for proactive system monitoring.
• Conduct root cause analysis across application, middleware, and infrastructure layers.
• Provide tuning and optimization recommendations in collaboration with Engineering and DevOps teams.
• Perform hands‑on troubleshooting in Unix/Linux and AWS environments.
• Own performance and observability activities from requirement analysis to reporting.

Role Requirements

• Must have 3+ yrs in performance testing and engineering.
• Strong experience in understanding and analyse business scenarios and non-functional requirements related to performance SLAs of the application.
• Experience in performance test scoping, designing, scripting, test planning and execution.
• Hands-on expertise in LoadRunner. Experience in JMeter will be added advantage.
• Solid understanding of performance test scripting (specifically Load Runner) and ability to code Java, JavaScript and C/C++.
• Ability to analyse and identify the performance bottlenecks using Dynatrace, Splunk and log them using JIRA.
• Hands-on knowledge of log and application monitoring tools like Splunk, ELK /OpenSearch and Dynatrace.
• Self-starter, good analytical skills, proficient in troubleshooting.
• Worked on Agile environment – Scrum and KanBan, SAFe is preferred

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.