Job Description

Purpose of the role

To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. 

Accountabilities

• Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests.
• Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team.
• Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion.
• Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join Barclays as Personal Assistant to the Global Head of Payments, a Managing Director leading our global payments product organisation. You will operate in a fast-paced, international facing environment, working closely with senior stakeholders across the bank and engaging regularly with senior leaders across product, sales, and functional teams. It requires professionalism, discretion, and sound judgment, with the ability to operate confidently and effectively at senior levels.

Alongside core Personal Assistant responsibilities such as complex diary management, travel and expenses, the role requires a proactive and highly organised individual who can anticipate needs, manage information flow, and support senior leaders in remaining focused on priorities. This includes preparing meeting briefings, coordinating inputs, tracking actions and follow-ups, and sneering effective preparation for key forums and engagements. The role demands strong attention to detail, prioritisation skills, and the ability to manage competing demands.

You will bring proven experience supporting senior leaders in demanding environments, with confidence to operate autonomously, adapt to changing priorities, and build trusted relationships across a broad stakeholder group. This is a visible and trusted role supporting the leadership team, offering exposure to senior decision making and the opportunity to contribute meaningfully to leadership effectiveness.

To be successful in this role you will have:

• Proven experience supporting senior leaders in complex, fast-paced environments.
• Exceptional organisation and prioritisation across multiple, competing demands
• Proactive with strong ownership and follow-through
• Confident engagement with senior stakeholders
• High attention to detail across diary, travel, expenses, and meeting preparation
• Ability to produce clear, concise briefings and coordinate inputs effectively
• Sound judgment, discretion, and professionalism in sensitive situations
• Adaptable and resilient in respond to changing priorities

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in London