GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY:
- Responsible for selling Regent Seven Seas Cruises (RSSC) products directly to consumers by cultivating and maintaining customer relationships.
- This includes initiating calls to customers, building rapport, recommending modifications to products & services, promoting customer retention, driving direct sales, and ensuring an overall superior customer service experience with RSSC..
POSITION RESPONSIBILITIES:
- Promote sales to direct consumers by initiating calls.
- Use Regent Live and SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain RSSC cruise products, and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
- This includes meeting customer retention goals and following up with consumers, as necessary, in order to close sales and meet or exceed revenue goals.
- Build and maintain effective relationships with new and existing consumers.
- Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell RSSC products based on client travel history.
- Acquire in depth industry and RSSC company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
- Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participate in department approved mass e-mail campaigns targeting specific guests profiles.
- Perform other job-related functions as assigned..
QUALIFICATIONS:DEGREE TYPE:
FIELD(S) OF STUDY:
- Bachelor's degree in Marketing, Business Administration or related field of study preferred..
EXPERIENCE:
- Minimum one year sales experience; cruise sales a plus.
- Familiarity with global luxurious travel destinations preferred, but not required..
COMPETENCIES & SKILLS:
- Strong verbal communication skills needed to effectively communicate with internal and external customers.
- This includes a professional telephone etiquette.
- Demonstrated knowledge of Microsoft Office Suite applications.
- Ability to promptly learn and maintain up-to-date knowledge of Regent Seven Seas Cruise products and services.
- Ability to work well and maintain a professional composure while working in high-pressure situations, displaying efficient multitasking abilities.
- Possess a strong drive and high energy to reach specified sales goals.
- Experience with travel reservations systems preferred.
- Knowledge of CRM product Salesforce.com a plus..
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
