Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
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- Strong sense of style, product knowledge, and ability to match merchandise to client needs and preferences
- Expected to actively promote and leverage the company’s credit and loyalty programs to increase customer engagement and long-term retention
- Exemplifies and consistently demonstrates the core behaviors of our service model, setting the standard and leading by example to inspire peers and elevate team performance
- Excellent communication and relationship-building skills, with the ability to engage diverse clientele.
- Highly organized and detail-oriented, with the ability to manage multiple client requests simultaneously
- Proactive in identifying opportunities to drive sales and enhance the customer experience
- Skilled in utilizing clienteling tools to build, track, and cultivate customer relationships, expand the client book, and generate intentional foot traffic to maximize in-store opportunities
- Flexible and adaptable to meet changing client needs, seasonal trends, and business priorities
Sales, KPIs & Customer Experience:
- Drive results through key performance indicators, including store credit applications, customer loyalty program enrollments, and sales targets
- Ensure every interaction delivers an elevated shopping experience that feels exclusive, personalized, and memorable
- Utilize upselling and cross-selling techniques to maximize sales and enhance the client journey
Client Relationship Management:
- Build, maintain, and grow a portfolio of clients by leveraging the company’s clientele system to track preferences, purchase history, and important dates
- Proactively reach out to clients to drive intentional foot traffic into the store through personalized outreach, event invitations, and tailored promotions
- Anticipate client needs and curate personalized shopping recommendations tailored to upcoming occasions, seasonal transitions, in-store events, and exclusive promotions
- Ensure strict adherence to data privacy agreements and all company guidelines when managing customer information
Product Selection & Styling:
- Source and present products that align with each client’s style, budget, and lifestyle needs.
- Provide styling guidance and coordinate outfit selections or gift recommendations
- Keep clients informed about new arrivals, special collections, and exclusive offers
Events & Hosting:
- Plan, curate, and host in-store shopping events, trunk shows, and style sessions to engage clients and introduce new merchandise
- Partner with store leadership to ensure events align with brand vision and seasonal business goals.
- Create engaging experiences during events that encourage repeat visits and loyalty program participation
Collaboration with Store Leadership & Team:
- Partner with the Assistant Store Director of Customer Experience and the Lead of Customer Experience to share insights on new merchandise, fashion trends, and promotional opportunities to drive optimal results
- Work closely with leadership to align personal shopping strategies with overall store goals and priorities
- Consistently exemplify our service model’s core behaviors—setting the standard, leading by example, and inspiring peers to elevate team performance
- A natural leader among peers, you lead by example and contribute to a positive team culture while helping drive sales and success across the entire store
- Additional duties as assigned
Required Qualifications (Minimum Requirements):
- High school diploma or equivalent; college degree in Fashion, Merchandising, Marketing, or related field
- 2+ years of experience in personal shopping, styling, luxury retail, or client service-focused roles
- Proven ability to meet or exceed sales and service KPIs
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Your Life and Career at Saks OFF 5TH:
- Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
- Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
- A culture that promotes a flexible work environment
- Benefits package for all eligible full-time employees (including medical, dental and vision)
- An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
