Philanthropy Operations Data Manager

Reports to: Director of Development Information Systems
Department: Philanthropy Operations
Status: Full-time, Exempt
 

About Central Park Conservancy
Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.6 billion in the restoration of the Park, which now hosts over 40 million visitors a year.

 
The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $120 million. 

Job Summary:

The Philanthropy Operations Data Manager is responsible for the maintenance and management of Raiser’s Edge (RE) and acts as the first point of contact for donor data quality and reporting. This position works with staff members to respond to information requests and to enhance the value and use of information for all development programs, including creating analytical reports to assist staff in assessing their program results. They focus on data consistency and ensure that Philanthropy Operations is establishing and upholding best in practice operating procedures and business rules. This person will lead our efforts to capture, organize, use, and analyze constituent data to achieve department and organizational objectives. They are also responsible for assisting the gift entry team during heavy processing times.

The Philanthropy Operations Data Manager collaborates closely across the entire Philanthropy team, as well as Finance and Technology as needed, to maintain consistency across departments and help all staff to maximize their use of RE.

Summary of Essential Job Functions:

Data Request Fulfillment & Project Management

•    Primary responder to all query, exports and import requests from the Philanthropy team to support reporting needs, mailing lists, and email-lists.
•    Act as subject matter expert for RE and RENXT internal reporting capabilities, staying up to date on new tools and identifying potential improvements.
•    Proactively identifies areas within all donor data streams which increase data hygiene, generate additional capacity, and/or bring clarity on donor data to the Philanthropy team.

Data Integrity 

•    Ensures data integrity by maintaining data correctness, routinely checking for errors and duplications, and maintaining other data and record-keeping standards.
•    Manage and complete necessary data uploads and import all global changes from a variety of Philanthropy sources, including proposals, actions, and any other necessary constituent data changes, ensuring consistent use of key fields.
•    Work with Development staff to eliminate errors, change processes that cause errors, promote data hygiene recommendations, and identifies and executes necessary data cleanup efforts.
•    Support the gift processing team by completing gift scans, assisting with data entry, and completing other related tasks during times of significant gift quantities.

Position Requirements:

•    B.A. or B.S. or equivalent combination of education and experience
•    Minimum of 7 to 10 years of experience working with fundraising in non-profits and fundraising databases
•    Advanced proficiency in Raiser’s Edge Export Module, Queries, Reports 
•    Proficient in Luminate Online and ImportOmatic 
•    Demonstrated ability to build segmented lists for mailings, solicitations, invitations and donor communication 
•    Strong Excel skills for data cleanup, lookups, and formatting
•    Experience with writing user documentation
•    Detail oriented. 
•    Advanced problem-solving skills essential.
•    Excellent time management
•    Excellent written and verbal skills.

Preferred Qualifications
•    Experience designing and implementing business processes for capturing and using constituent information.
•    Experience working with contact management systems and understanding of CRMs.
•    Experience with the use of data mining and reporting tools such as SQL preferred. 

Salary range:  $74K - $95,800 (based on level of experience)

DIVERSITY, EQUITY & INCLUSION:
The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.
Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.
In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potentially dangerous condition, he/she should alert other employees and notify his/her supervisor immediately. 

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.