Phlebotomist - Outpatient - Full-time - DCMC

Position Objective:

Performs laboratory specimen collection from patients for diagnostic purposes.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Determine and execute the best method for obtaining biological specimens from patients of all ages (venipuncture, capillary, heel-stick) to ensure quality specimens for testing. Follow established productivity guidelines with minimal errors.
2. Order appropriate tests in the Laboratory Information System (LIS) as requested by authorized providers. Resolve unusual or unclear test orders by contacting the ordering provider; respond to requests for lab results and send scheduled reports.
3. Interact with patients in a professional and compassionate manner, explaining procedures, addressing concerns, and ensuring comfort during blood collection.
4. Prepare aliquots of samples and shipping batches for transport within the hospital campus or to contracted laboratories following vendor protocols. Register, draw, and ship client specimens.
5. Maintain a safe and clean working environment by following procedures, rules, and regulations. Promote inter- and intradepartmental workflow through cooperation and effective handoffs.
6. Maintain laboratory supply inventory and conserve resources by using equipment and supplies appropriately.
7. Perform preventative maintenance and troubleshoot equipment problems to the full extent of ability.
8. Practice proper patient identification verification; manage work queues to ensure accurate and complete registration including demographics, insurance, service date, ordering caregiver, and special flags.
9. Actively participate in the laboratory quality plan/program (e.g., investigative reports, notification of delays).
10. Participate in the training of new staff and students by serving as a mentor and technical resource.

Educational/Experience Requirements:

Required Minimum Education:

• High School Diploma or equivalent
• Specialized training in phlebotomy

Required Minimum Experience:

• One year of experience in an outpatient or acute care facility in an equivalent role, preferred

Required License/Certifications:

• Phlebotomy certification with the National Phlebotomy Association or American Society of Clinical Pathology (or eligible), preferred
• Current American Heart Association Basic Life Support (BLS) CPR certification, preferred

Knowledge, Skills, Abilities:

• Ability to work cooperatively with all types of personalities both inside and outside the organization
• Requires travel to various sites

Working Conditions, Equipment, Physical Demands:

Physical Demands – Medium Duty

The physical demands and work environment described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made under the Americans with Disabilities Act.

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.