Physical Security Systems Technician - Critical Environments

What this job involves: The Security Systems Technician is the on-site hands-on resource responsible for day-to-day field maintenance of all physical security systems at the Barber Lake Data Center. This role reporting operationally to the Physical Security Systems Engineer, executes preventive and corrective maintenance, supports installs and minor Moves, Adds, Changes (MAC) work, and performs first-line troubleshooting on access control, video surveillance, and supporting systems. You are accountable for delivering the device-level work needed to meet every physical security obligation in the customer agreements. As a close, daily partner to the Site Operations team, you will work at the intersection of security and facilities on gates, doors, locks, closers, hinges, electromechanical hardware, and adjacent mechanical systems, actively learning from Site Ops trades, sharing knowledge of security systems, and collaborating on shared troubleshooting and repairs so the site runs as one team.

What your day-to-day will look like:

• Perform daily walk-downs and proactive health checks of cameras, card readers, controllers, locks, REX devices, intercoms, biometric readers, and supporting low-voltage infrastructure while executing preventive maintenance per OEM and contract schedule
• Perform corrective maintenance and break-fix on access control (ACS), video surveillance (VSS), intrusion detection, intercom, key management, and visitor management hardware
• Support the Physical Security Systems Engineer on installs, MACs, commissioning, and acceptance testing of new devices, zones, and system expansions
• Terminate, dress, label, and test low-voltage cabling (Cat6/6A, fiber patching, RS-485) to Cipher Digital and OEM standards
• Execute Genetec Security Center field tasks under engineer direction: enrolling and tuning devices, verifying camera streams and archiver recording, configuring readers, validating door behavior, and clearing health alarms
• Work tickets from the security operations queue against contractual SLAs, providing clear updates, accurate root-cause notes, and complete closeout documentation
• Partner daily with the Site Operations team on shared infrastructure including gates, doors, locks, closers, hinges, electromechanical hardware, and adjacent mechanical systems, supporting joint troubleshooting, repairs, and PMs while cross-training with Site Ops technicians

Required Qualifications:

• High school diploma or equivalent required
• 3+ years of hands-on field experience installing, maintaining, or servicing enterprise physical security systems
• 2+ years working directly with Access Control Systems (ACS) and Video Surveillance Systems (VSS)
• Experience with low-voltage cabling, termination, and testing (Cat6/6A, fiber, RS-485)
• Experience supporting commissioning, installs, or MAC work in occupied environments under change control
• Hands-on competence with IP cameras, controllers, readers, locks, REX devices, intercoms, and supporting field hardware
• Working knowledge of networking fundamentals: IP addressing, VLANs, PoE, basic switching, and structured cabling standards
• Ability to lift up to 50 pounds occasionally, use ladders, scissor lifts, and boom lifts to access cameras, readers, and overhead pathways, and work outside normal business hours including weekends, evenings, holidays, and on-call rotations when required

Preferred Qualifications:

• Technical certificate or Associate degree in Electronics, Information Technology, or a related field
• Genetec Security Center technician-level training, or ability to obtain within 90 days of hire
• OEM certifications: Axis Certified Professional, HID Advantage, Bosch, Mercury, Aiphone, or equivalent
• Exposure to Genetec Security Center
• Data center, mission-critical, or large-campus environment experience
• Team-oriented and trade-curious; eager to learn from other trades and share security expertise, working seamlessly alongside the Physical Security Systems Engineer, Site Operations technicians, guard force, IT, and Facilities

Work Shift: Standard business hours with willingness to work outside normal hours including weekends, evenings, holidays, and on-call rotations for incidents, maintenance windows, or customer support
Travel: Less than 10%, primarily for training or limited cross-site support

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