We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.
Customer Service:
- Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.
- Ensure customer's safety and comfort and smooth flow of customer care.
- Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
- Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
- Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.
- Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
- Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.
- Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.
- Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.
Studio Support:
- Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
- Flexibility to fill shifts as needed.
- May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
- Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.
Inventory and Supplies:
- Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.
- Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.
Studio Operations:
- Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.
Sales:
- Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.
- Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.
Reporting and Communication:
- Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.
What you bring to the table:
- Required Certifications: Active RN or LPN/LVN License.
- Professional and engaging customer care approach.
- Warm, friendly, team player with an entrepreneurial spirit.
- Excited to create celebratory, memorable experiences for our customers.
- Skilled in providing both technical and non-technical information to customers and community members.
- Interest in working in a retail environment with sales goals.
- Obsessive attention to detail.
- Availability to work a flexible schedule, including during peak times such as holidays and weekends.
- Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
- Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.
Nurse Benefits + Perks:
- Compensation: $24-49 per hour, consisting of $24 an hour base wage plus an estimated $25 per hour in tips once fully trained!
- While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location.
- Ongoing training and career pathways to grow your nursing career at Rowan.
- Paid accrued Vacation and Sick Time for full-time employees.
- Medical/Dental/Vision Health Plans for full time employees.
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and services!
- Team Member Referral Bonus plan for Studio positions.
About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).
