The Plan Automation Senior Analyst owns plan build, configuration, and ongoing maintenance across administrative platforms supporting in‑force and newly implemented Supplemental Health business. The role partners with cross‑functional, geographically distributed teams to deliver client commitments, ensure operational readiness, and perform testing and validation for product enhancements. The position also supports onboarding and mentoring, works independently, and escalates complex issues to subject‑matter experts as needed.
What you’ll do:
Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live
Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live
Proactively communicate risks, issues, and delays, and maintain clear documentation of status, decisions, and impacts
Collaborate with team members and matrix partners to deliver commitments and build strong working relationships
Apply working knowledge of end‑to‑end implementation and maintenance processes to improve procedures, controls, and overall operational efficiency
Identify and recommend opportunities to streamline workflows, reduce rework, and support best practices
Support team skill development and knowledge sharing through collaboration and peer mentoring
Support departmental and enterprise initiatives, including process enhancements and change management efforts
Demonstrate proficiency in core competencies, incorporating feedback to strengthen technical execution and performance
What you need to do the job:
High school diploma or GED - required; bachelor’s degree - preferred
Experience with Supplemental Health plan design and implementation, including platform configuration, testing and documentation, in a regulated environment - preferred
Demonstrated proficiency using system-based applications and Microsoft Office Suite tools - required
Ability to consistently perform high quality, accurate data entry in a fast‑paced, transactional environment - highly preferred
Strong verbal and written communication and organizational skills, with the ability to interact effectively across levels and functions – required
Ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment - required
Strong analytical and problem-solving skills, required
Ability to work independently and comply with the company code of conduct – preferred
Occasional schedule flexibility to support client deliverables, production deployments/go-lives, or time-sensitive issue resolution - required
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.