Why choose Logicalis?
It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow
Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!
We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.
Join us and become a part of something epic!
ROLE RESPONSIBILITIES:
- Day-to-day support of our customer’s network and server environments.
- Perform project related duties regarding new deployments or development requirements.
- Troubleshooting technical faults and providing satisfactory fixes to the customer.
- Regularly updating customers on progress of faults by telephone and email.
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
- Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
- Providing day to day administration for managed service customers.
- Providing input to customer facing Technical Incident Reports.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Maintaining and updating customer technical documentation.
- Constant knowledge capture and sharing.
- Stay up to date and accredited within the current technologies.
- Work with the other departments to understand and share technical strategy.
- Work as part of the on-call standby rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.
- Attend the Change Advisory Board for customer change requests.
- Attend meetings and working parties to represent Operations where necessary.
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
- Attend customer sites for onsite project and support related activities.
- Helping to identify gaps in existing technical documentation, knowledge and skills.
- Creating and maintaining of technical customer documentation.
- Providing input to customer facing Technical Incident Reports.
- Undertake technical audits for key customers where issues have been identified.
QUALIFICATIONS
Graduate or qualified by experience with ideal certifications such as:
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Azure Administrator Associate (AZ-104)
- ITIL Foundation
EXPERIENCE
- Essential (1 – 2 Years)
- Experience of administering, maintaining and troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
- Microsoft Azure IaaS maintenance and administration
Desirable (Any)
- Azure AVD
- Experience in administering Microsoft Intune
- Experience in administering Microsoft SCCM
- Experience in administrating Microsoft 365
- Experience of administering and maintaining Azure backups
- VMware vSphere
- Microsoft Hyper-V
- Server hardware support such as Dell, HP, IBM
- Scripting knowledge. PowerShell, power Cli
ADDITIONAL SKILLS/ATTRIBUTES:
- A structured and organised approach to complex problem determination and solving.
- Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
- The ability to communicate, both verbal and written, in a clear and professional manner.
- Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
- A detailed and accurate approach to undertaking all duties.
- A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
- Client focussed and with customer care / services mind-set.
- Professional & diligent team player but able to work independently and be self-motivated.
- Enthusiastic, energetic, and confident.
- Light motor vehicle driving licence (Code B) and own reliable transport.
- Ability to obtain security clearance.
