Platform Content Specialist - Dyson.com

As a Platform Specialist with an emphasis you will report into the Platform Lead, you are a content management expert of our platforms and channels with a specific focus on our .com CMS including Adobe Experience Manager, Hybris Magento, Sitecore and more. You are expected to manage delivery and activation of content for NPD & campaigns, improvements to existing content, and being a key stakeholder in enhancements to our digital platforms which improve anything from end user experience to back end content management build processes. 

Being up to date with all functionalities, creating guides on how to use our content management systems effectively, and being accountable for training the platform out to new users. You will be responsible for providing training/guidance to internal teams from content administration functions, the wider platform content team, to global teams who also use our platforms – this includes troubleshooting help and support, creating work instructions tickets in Jira, and conducting training on technical subjects and best practice. 

Original content designing, authoring and creation is a key part of the role, where you work closely stakeholders across Marketing, Experience, Business Unit, and RDD teams to attain a deep understanding of how our digital platforms can offer the best possible experience to our customers. 

Using your platform expertise, you will consult and collaborate with these stakeholders to design, shape and build and deliver a world class owner experience.  When leading content deliverables for new product launches, you will work alongside other content specialists and teams to ensure content builds are of the highest quality, utilising the latest functionality in our content management systems, and are scaleable for our global teams to successfully execute NPD & campaigns. 

You will collaborate with the enhancement teams to test new functionalities on the CMS platforms, and work with designers, copywriters, commercial, and market representatives to ensure demanding standards of excellence are achieved. You’ll also conduct user acceptance testing and business validation testing working closely with IT functions. 

There will also be a requirement to work with cross-functional and global teams across a wide range of languages, where we collaborate with teams globally to support in localisation of our content ahead of each country launching a product or campaign.

About you 

• 3+ years experience using CMS platforms, preferably one or more of: AEM, Hybris, Magento, Sitecore, SAP CRM 

• Experience working with and managing other teams, including global and offshore teams 

• Exceptional Dyson product knowledge 

• Creative in both problem solving and enhancing support content with new ideas 

• Ability to manage and deliver multiple projects with changing timelines 

• Confidence in leading deliverables, and other people to deliver content builds to a perfect specification 

• Strong understanding of Microsoft Office and preferably the Atlassian suite 

• Excellent written and verbal communication skills, with a professional approach 

• Ability to prioritise effectively, with a drive for results 

• Self-motivated, proactive and an exceptional team player 

• Attention to detail and quality to their work 

*Please note: New employees to Dyson in the Netherlands commence employment on a 12-month, fixed-term basis*

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.