Sao Paulo, SP, BR, Brazil
Onsite
Job Summary:
JOB DESCRIPTION – Manager, Platform Delivery
Location: São Paulo, Brazil (LATAM hub)
Division: Latin America
Line Manager: Claudia Domokos, Senior Director, Business & Client Solutions, Latin America
Contract Terms: FTE
THE CONTEXT AND TEAM
Latin America is one of Live Nation's fastest-growing regions for Ticketmaster, with significant investment underway across Brazil, Mexico, Colombia, Peru, Chile and Uruguay.
THE JOB
We have an exciting opportunity for an experienced Platform Delivery Manager to lead initiatives that will shape how we operate across the LATAM region and set the business up for long‑term growth. In this role, you will deeply understand the region’s vision and ensure all plans, priorities, and outcomes align with that strategic direction in partnership with the Senior Director.
The roadmap itself is owned by the Senior Director — what goes on it, how it is prioritised, and the senior relationships with the ticketing platform partner and the global Product organisation. Your role is to make that ownership executable: to maintain the detail behind every item, to run the recurring forums where prioritisation decisions are surfaced, and to ensure that nothing important falls through the cracks between intake, business case, prioritisation, and delivery.
We are looking for someone who is comfortable working hands-on with a wide range of teams and stakeholders to drive process discipline. You'll be willing to dive into the details across product, technology, IT, operations and finance to make sure every meaningful platform initiative has documented detail, a current status, and a credible delivery path. You’ll also ensure new market launches are executed effectively. A proactive, solutions-oriented mindset — and a willingness to chase, coordinate, and follow up relentlessly — is essential.
You will work in close partnership with the regional Operations Directors, and their team leads to identify when recurring operational requests are in fact emerging platform-development needs, and to bring them into the prioritisation process. You will be the operational point of contact for our ticketing platform partner on day-to-day matters — escalating decisions and trade-offs up to the Senior Director.
Cross-functional collaboration is at the heart of the role. You will provide clear, structured progress reporting and surface risks and decision points early — giving leadership the visibility needed to make the right calls and to engage at the right moments with country MDs, Crowder leadership and the global Product organisation.
You will be a strong communicator — able to summarise complex roadmap status clearly through trackers, dashboards and concise written updates, tailoring messages for diverse audiences from market team leads up to the Senior Director's preparation packs for senior conversations.
WHAT YOU WILL BE DOING
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability — We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork — We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity — We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging — We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.