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You will be part of Levi Strauss & Co.’s Enterprise Platform Services organization, supporting the reliability, recoverability, security, and continuous improvement of Azure cloud infrastructure and associated Windows and Linux server platforms across the enterprise.
This is a hands-on production operations role intended for an experienced Platform Specialist with a strong foundation in systems administration. The successful candidate will have practical experience administering Windows Server and/or Linux systems in enterprise production environments, combined with Azure cloud operations, infrastructure automation, monitoring, incident management, and continuous improvement.
You will work within a global Cloud Operations team and collaborate with platform engineering, cybersecurity, network, application, database, and service-management teams. This individual-contributor position may lead defined technical workstreams, coordinate operational activities, and mentor less-experienced team members as needed.
About the Job
- Own the day-to-day operational health, availability, performance, and lifecycle of assigned Azure infrastructure and Windows/Linux server services.
- Administer and troubleshoot Windows Server and/or Linux systems hosted in Azure and hybrid infrastructure environments, including operating-system configuration, services, processes, filesystems, storage, connectivity, permissions, authentication, certificates, and performance.
- Monitor Azure and server platforms using Azure Monitor, Log Analytics, alerting, dashboards, and other enterprise monitoring tools. Investigate alerts, capacity indicators, recurring issues, and emerging service-health risks.
- Lead or co-own the technical response to production incidents, including triage, diagnosis, service restoration, escalation, stakeholder communication, root-cause analysis, and corrective-action follow-through.
- Execute end-to-end Windows and Linux patching and vulnerability-remediation activities, including planning, prevalidation, change execution, troubleshooting, rollback or recovery, postimplementation validation, compliance tracking, and exception management.
- Operate and improve infrastructure-as-code and automation solutions using technologies such as Terraform, Bicep, ARM templates, Ansible, GitHub, Python, Bash, or PowerShell.
- Maintain automation code and reusable components, contribute to peer reviews, troubleshoot failed deployments, identify configuration drift, and improve the repeatability and supportability of operational processes.
- Execute and validate backup, restore, failover, and disaster-recovery procedures. Maintain recovery runbooks and participate in recovery exercises against documented service requirements.
- Participate in Azure infrastructure deployments, migrations, platform upgrades, technical refreshes, maintenance windows, and operational-readiness reviews.
- Analyze operational trends, performance data, capacity indicators, monitoring patterns, and recurring incidents. Translate findings into preventive actions, automation, documentation, or platform improvements.
- Support resource lifecycle management, capacity planning, tagging and policy compliance, usage visibility, and cloud cost-optimization activities.
- Maintain accurate runbooks, knowledge articles, standard operating procedures, support handoffs, recovery documentation, and troubleshooting guidance.
- Lead defined operational workstreams, coordinate execution across contributors, communicate risks and dependencies, and provide clear recommendations to technical leads, managers, and stakeholders.
- Collaborate within a globally distributed, follow-the-sun operating model. Participate in planned maintenance, operational handoffs, and on-call or after-hours support when required.
About You
Required Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant practical experience.
- Five or more years of experience in systems administration, infrastructure operations, cloud operations, platform operations, site reliability engineering, or a related production-support discipline.
- Three or more years of hands-on experience operating Azure infrastructure in production environments.
- Demonstrated experience working as a systems administrator, infrastructure engineer, server operations engineer, or equivalent role supporting Windows Server and/or Linux environments.
- Strong practical expertise in at least one operating-system family, Windows Server or Linux, with sufficient cross-platform knowledge to support and troubleshoot mixed enterprise environments.
- Experience diagnosing production issues using operating-system logs, services, processes, performance metrics, storage information, network diagnostics, and command-line or scripting tools.
- Experience executing structured server patching and vulnerability remediation, including validation, failure handling, rollback or recovery, and compliance follow-through.
- Experience supporting backup, restore, disaster recovery, or service-recovery activities, including an understanding of RPO, RTO, recovery validation, and runbook execution.
- Experience with infrastructure as code and automation using at least two of the following: Terraform, Bicep, ARM templates, Ansible, GitHub, Python, Bash, or PowerShell.
- Working knowledge of Azure compute, storage, networking, monitoring, availability, backup, access control, policy, tagging, and resource governance.
- Working knowledge of TCP/IP networking, including VNets, subnets, routing, DNS, network security groups, firewalls, private connectivity, and load balancing.
- Experience with ITIL-aligned incident, problem, change, knowledge, and request-management processes.
- Strong written and verbal English communication skills.
Required Knowledge, Skills, and Abilities
- Ability to independently troubleshoot across Azure infrastructure, operating systems, networks, storage, identity, monitoring, and automation layers.
- Sound production judgment, including determining appropriate restoration, recovery, rollback, and escalation actions.
- Ability to plan and execute controlled infrastructure changes, document risks and backout plans, and validate technical and service outcomes.
- Ability to lead defined technical workstreams and coordinate effectively across globally distributed teams.
- Ability to convert recurring operational issues into measurable improvements in reliability, recoverability, documentation, or automation.
Preferred Qualifications
- Microsoft Certified: Azure Administrator Associate or another relevant Azure certification.
- Certification or demonstrated expertise in Windows Server, Linux, Terraform, Ansible, ITIL, or site reliability engineering.
- Experience with Azure Update Manager, Azure Backup, Azure Site Recovery, Azure Policy, KQL, Azure Resource Graph, or Azure Cost Management.
- Familiarity with ServiceNow, GitHub, Artifactory, Jenkins, Azure DevOps, containers, or Kubernetes operations.
The draft repeatedly describes someone who:
- Resolves incidents at L1/L2.
- Escalates complex issues.
- Contributes under senior guidance.
- Supports IaC rather than owning automation outcomes.
- Coordinates only small tasks.
- Uses “working knowledge” across several core competencies.
- Requires only 3–5+ years of experience.
LOCATION
Mexico, D.F., Mexico
FULL TIME/PART TIME
Full time
