Platform Specialist - Cisco

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met. Provides support to a team of sales (inside/outside) representatives. Works with sales management, sales reps and customer service to process customer orders and/or change orders. Verifies and reviews the accuracy of orders. Responsible for monitoring overall account activity for assigned group. Tracks data and creates reports regarding market conditions, sales results, team earnings, etc. May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory). Takes orders on self qualified leads when appropriate. Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Perform to required service level agreements (SLAs).
• Provides assistance and training to lower-level employees.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level.
• Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.

Knowledge & Skills:

• Knowledge of professional, effective communication techniques and customer care.
• Understanding of Ingram Micro programs, services, and products.  
• Skilled in personal computing including Microsoft programs such as Outlook and Excel.
• Strong organizational skills.  
• Ability to work as a team member. Analyze data to provide meaningful insights and trends.
• Able to prioritize and operate with urgency and results oriented. 

Requirements:

Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.