• London

• Permanent, Full-Time (Hybrid – 2 days in office)

The opportunity

This is an exciting opportunity to join QBE’s Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You’ll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – big enough for your ambitions, yet small enough for you to make a real impact.

It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. As part of QBE, you’ll work with people who are passionate, talented, and collaborative.

Your new role

Reporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you’ll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.

Key responsibilities

• Support the implementation and ongoing management of ITIL service processes, including:

  • Incident, Request, and Major Incident Management

  • Problem Management

  • Change Management

  • Asset & Configuration Management

• Manage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communication

• Collaborate with internal stakeholders including Cyber, Release Management, and Attestation teams

• Assist with root cause analysis and continuous improvement initiatives

• Maintain accurate system and process documentation (e.g. Confluence)

• Support service performance monitoring and reporting

• Contribute to improving operational efficiency across platform services

Having the right to work in the UK is required for this role.

About you

We’re looking for a proactive, technically curious individual with a passion for IT and service delivery.

Key skills & experience

• Strong interest in technology; ideally an IT-related degree or equivalent experience

• Understanding of IT service management (ITIL exposure is advantageous)

• Experience using ticketing tools such as ServiceNow, JIRA, or similar

• Previous experience in a technical support or IT operations environment is beneficial

• Strong problem-solving skills with the ability to work across multiple tasks

• Effective communication skills and ability to work collaboratively with technical teams

Benefits

We offer a range of benefits to support your work and personal life, including:

• 30 days holiday with the option to buy up to 2 additional days

• Flexible working – including part-time, job share, and compressed hours

• 10% employer pension contribution

• Private medical insurance for you and your family

• Family-friendly policies – including 26 weeks paid leave

• Remote working abroad – up to 20 days per year

• Cycle-to-Work scheme

• Access to a wide range of additional flexible benefits

Learn more: Rewarding our people - QBE European Operations

Awards & Recognition

We’re proud to be recognised for:

• Insurance Post British Insurance Awards 2025 – Commercial Lines Insurer of the Year, Reinsurer of the Year (QBE Re), ESG & DEI Initiative of the Year

• Insurance Post British Insurance Awards 2023 – 5-Star Employee rating

How to Apply

If you’re looking for a career that combines technical expertise with real impact, we’d love to hear from you.

Apply today and build your future with QBE.