Player Support Internship- Spring 2027

Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12-week internship focused on customer support and player experience. 

As a Player Support Intern, you’ll work alongside our Customer Support team to learn how we assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms. You’ll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment. 

You’ll receive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty. This is a hybrid position based in Collingswood, NJ.

What You'll Do:

• Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns. 
• Develop clear, empathetic, and professional communication skills across customer support channels. 
• Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams. 
• Gain experience documenting customer interactions accurately and following established support procedures. 
• Learn how RSI’s systems and tools help the team provide timely and consistent support. 
• Contribute to projects designed to improve player satisfaction, support resources, or communication processes. 
• Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development. 
• Build an understanding of customer support operations within a highly regulated and rapidly evolving industry. 
• High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team. 

What You'll Bring:

We’re seeking empathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success. You may be a great fit if you: 

• Have strong written and verbal communication skills 
• Enjoy helping others and finding solutions to problems 
• Can remain patient, professional, and composed when handling customer concerns 
• Are organized and attentive to detail 
• Are interested in learning how technology supports exceptional customer experiences 
• Can commit to 20–30 hours per week in a hybrid setting 
• Are proactive, dependable, and collaborative 
• Are comfortable working independently, receiving feedback, and asking questions 

No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn!