PMO Manager – Customer Advocacy & References (Hybrid Cloud)

PMO Manager – Customer Advocacy & References (Hybrid Cloud)

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

HPE’s world-class Customer Advocacy & Reference (CAR) program is seeking a strategic, high-impact PMO team player to manage, build and scale customer references on behalf of HPE’s Hybrid Cloud business. This role will serve as a trusted partner across product marketing, communications, sales, analyst relations, and other HPE stakeholders to identify, develop, and amplify customer stories that strengthen market credibility and support business growth.

What Success looks like:

• Builds a strong pipeline of global customer references and stories aligned to priority campaigns and business goals
• Delivers high-quality, customer-first narratives across written, video, digital, and event formats
• Improves speed, rigor, and consistency through strong PMO discipline and stakeholder alignment
• Establishes CAR as a strategic partner for executive storytelling, campaign impact, and market influence

Key Responsibilities:

Customer Reference Strategy & Pipeline

• Identify and prioritize customer wins aligned to campaign and solution marketing needs to convert to external customer references on a variety of levels
• Build and manage a scalable pipeline of customer references and stories tied to business priorities
• Ensure alignment to company and business unit strategy, key growth areas, and strategic narrative themes

• Stakeholder Management (Product & Business Units)
• Serve as primary PMO partner to Product Solution Marketing leads in the Hybrid Product Solutions Marketing and Communications teams
• Align customer content pipeline to GreenLake, Storage, and Software business priorities
• Drive governance, prioritization, and cadence with cross-functional stakeholders
• Customer Story Development & Delivery
• Lead development of customer stories across formats (written, video, digital, speaking engagements)
• Translate complex customer outcomes into compelling, campaign-safe narratives
• Ensure customer-first storytelling and adherence to CAR best practices

Agency & Content Production Management

• Manage agency partners to deliver high-quality customer content
• Oversee timelines and deliverables for all story development
• Coordinate across marketing and communications teams to fulfill broader content needs

Program Management & Execution

• Establish PMO rigor: pipeline tracking, reporting, prioritization, and delivery cadence
• Identify gaps and proactively drive new reference opportunities
• Ensure consistent execution across multiple business units and stakeholders

Required Qualifications

• BA or BS in journalism, communications, marketing, or other similar field.
• 7+ years of experience in customer advocacy, references, or customer marketing programs
• Proven experience in program management / PMO leadership across complex organizations
• Strong track record of developing customer stories and reference pipelines
• Experience working with product marketing and cross-functional stakeholders
• Demonstrated ability to manage agencies and external partners

Preferred Skills & Attributes

• Exceptional customer storyteller with ability to influence executive audiences
• Deep understanding of “customer-first” best practices and advocacy programs
• Strong communicator and relationship builder; trusted advisor to stakeholders
• Diplomatic, resilient, and able to navigate complex organizational dynamics
• Proactive, results-driven “go-getter” mindset with bias for action
• Skilled at securing customer approvals and “getting to yes”
• Comfortable taking calculated risks to advance business outcomes

Complexity:

• High – Deals with highly complicated strategic/tactical issues; interfaces with senior marketing management, senior management in other company functions/organizations, marketing partners, and end customers.

#LI-Remote

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Marketing

Job Level:

Expert

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 120,000 - 243,000 in California
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.