Policy and Planning Support Specialist

Agency

Dept of Health and Human Services

Division

Child Development

Job Classification Title

Administrative Specialist I (S)

Position Number

65005278

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Policy and Planning Support Specialist provides customer service and organizational support to the Regulatory Services Section’s Policy, Planning, and Training Unit within the Division of Child Development and Early Education. The position functions in a high‑volume, fast‑paced environment and supports unit operations through administrative coordination, training activity support, and tracking of unit initiatives. It assists staff by responding to public inquiries, organizing information, and managing electronic filing and documentation workflows.

The role also supports tasks assigned by the Program Manager and Supervisor to ensure efficient and consistent unit operations. This position contributes to effective program functioning by maintaining organized processes and facilitating clear communication.



Key Duties Include:
– Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.

– Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.

– Organize and track unit activities through electronic filing, data management, and documentation systems.

– Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.

– Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.

– Draft, edit, and format forms and documents to support policy and planning activities.

– Manage scheduling, meeting coordination, and note‑taking for unit activities and staff functions.

– Maintain electronic and hard‑copy files to support accurate information management and retrieval.

– Exercise judgment and discretion when handling information and supporting unit tasks.

– Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $39,244.00 - $68,679.00

Recruitment Range: $39,244.00 - $51,110.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience interpreting and applying NC Child Care Rules to support program compliance, case review activities, or decision‑making processes.

• Demonstrated success managing high‑volume communication channels, including multiple phone lines and shared email inboxes, while maintaining accurate tracking and timely responses.

• Bilingual proficiency in Spanish and English with experience translating written and verbal information for diverse audiences in a professional setting.

• Proven track record of streamlining workflows by developing process improvements and building tracking tools that enhance planning, organization, and operational efficiency.

• Experience organizing, maintaining, and retrieving both electronic and hard‑copy files through consistent filing practices, version control, and secure document management procedures.
  
  
  
  
  
  

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded

This Position Is Eligible For A Hybrid Work Option

Ideal Candidate Would Be Bilingual (English & Spanish) But This Is Not A Requirement

About Child Development and Early Education (CDEE):

The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.

About Regulatory Services:

The Regulatory Services Section monitors and licenses all childcare programs in North Carolina.

Compensation and Benefits: 

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

 

Visit the website for State Benefits. 

Supplemental Contact Information: 

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. 

 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

 

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. 

               

Application Process 

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. 
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. 
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. 
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. 
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. 
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

 

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. 

 

Veterans’ and National Guard Preference 

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. 
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. 

 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

 

CONTACT INFORMATION  

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Contact:

DHHS Workday Support Form