POS Support Engineer

We are looking for a POS Support Engineer  to join our IT team in Harrods. You will provide a first class support service for our key Retail & Restaurant Systems – primarily EPOS and related systems but also some others

Working to a 4-on 4-off shift pattern, our RSS Team provide 7 day proactive and reactive support to ensure our retail and restaurant operations remain fully functioning at all times. Our SLAs are important to us and our RSS Engineers are instrumental to ensuring our support service exceeds expectations

About The Role

This is a hands on, technical role, in a fast paced and busy environment; key daily activities include monitoring our systems for availability, tracking ticket queues for support issues, investigating and troubleshooting incidents and

building & configuring new EPOS & related systems.

You will also:

• Investigate & resolve incidents and requests assigned to the Retail Systems Services team
• Build and configure EPOS and related systems
• Install, fix and replace EPOS and related systems
• Assist with the management of all monitoring system tools
• Ensure that the Retail Systems Services Manager is informed of any operational activities

About You

As the POS Support Engineer  you will have previous experience working with EPOS Systems and have a background working in retail. You must be a confident, articulate communicator who has the ability to manage stakeholder for brands as first point of contact/ able to have sensible conversations.

You will also have excellent attention to detail with good communication skills as these are essential in ensuring our high standards. We are looking for someone who has analytical skills, problem solving skills and can troubleshoot in areas. Ideally you will have an IT background too. It is important in this role that you can work 4 days on 4 days off totally store based (including Bank Holidays and weekends)

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Harrods reserve the right to close applications early if we receive a high number of applications for this role

Additional Information:

Time Type:

Permanent

Department:

IT Retail Systems Services (Tom Lindsay)