REPORTS TO: PDSS Manager
SUPERVISES: N/A
DUTIES / RESPONSIBILITIES:
- Responsible for carrying out the contractual requirements related to post delivery service contractual provisions during the service period for vessels constructed by Austal USA.
- Manages repair efforts in offsite locations and will be expected to travel to destinations in an effort to support the vessel during its post delivery service period (warranty).
- Will be the primary point of contact for our customers to address contractual issues during the vessel post-delivery contract service period.
- Potential offsite travel is estimated at 75-80%. Overseas travel is a significant possibility although NO TRAVEL to declared warzones is anticipated.
- Must be able to work more than 40+ hours a week. Some weekend work/Travel may be required.
- May require that the individual ride the ship on occasion while performing the duties of a Post Delivery Service Engineer III.
- Discerns between post delivery service (warranty) / non-post-delivery (non-warranty) issues and communicates with Project Manager as to appropriate course of action.
- Manages Austal/subcontracted production personnel in off- site locations.
- Supports meetings with customers (Navy Active duty and/or MSC).
- Manages off site repairs with Subcontractors.
- Works with Austal SCM personnel for parts support.
- Liaises with Austal Engineering on technical issues.
- Works with Test and Activation and Ships Management to understand issues related to the hull under post delivery service contract (warranty).
- Attends Final Contract Trials as the Warranty Representative.
- Assumes duties of the Projects Manager when not available.
- Ensures that Customer Satisfaction remains a priority.
- Exercises subcontracting authority to hire and manage the performance of subcontractors/vendors in the execution of warranty provisions.
- Complies with Austal’s employee handbook general guidelines, company procedures and policies.
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:
- Six (6) years shipyard experience or eight (8) years maritime experience required.
- Three (3) years supervisory experience, or, two (2) years as a Post Delivery Service Engineer II (Warranty Engineer II) required.
- Four (4)+ years knowledge of shipyard practices and operational principles of the shipbuilding process required.
- A combination of education and years’ experience may be considered in lieu of experience described above.
- As this individual will communicate with senior Navy/Civilian counterparts, an ability to communicate and speak effectively required.
- Demonstrated ability to read and comprehend ship construction drawings, schematics, technical manuals and equipment operational procedures/information required.
- Prior Homeport repair/modification experience desired.
- Fundamental technical understanding of ships propulsion systems, electrical power generation and auxiliaries related to marine vessels required.
- Demonstrated knowledge and practical experience with large propulsion diesels (5,000HP+) and propulsion gas turbine engines (20,000HP+) required.
- Demonstrated ability to manage budgets and personnel under very visible oversight required.
- Possess ability to work under pressure to place the vessel back into operation as quickly as possible required.
- Possess the desire and ability to speak in public and to deliver information to the customer and Austal USA required.
ADDITIONAL GUIDELINES:
- Must be able to obtain and hold a “Secret” security clearance.
- Must be able to obtain and hold a “TWIC” clearance granted by TSA
- 18 years or older at time of application
- Able to provide proof of US Person status (permanent resident or citizen)
- No felony convictions of theft/deception or violent crimes within seven years from disposition date
- No felony convictions of drug crimes within three years from disposition date
- Willing to submit to a drug screen
- Willing to submit to a background check
TOOLS: Must be able to use the Microsoft Office programs as well as other Austal systems used in the management of our shipbuilding contracts. Must be able to read and understand contractual documentation and be able to speak to those issues with our contracts department.
DIRECTION EXERCISED: Full discretionary authority to manage the onsite availabilities and execute warranty work as deemed appropriate.
DISCRETION EXERCISED: Full discretionary authority to correct and discipline, recommend pay increases, transfers, promotions, discharges and process grievances
of employees assigned under this individual while working offsite projects. Discretionary authority to manage subcontracts/subcontractors.
LIAISES WITH:
• Project Management
• Engineering
• Production
• Supply Chain Management
• SOSGC representatives
• Navy Program Offices
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to humid conditions, bright flashing lights, moving mechanical parts, high precarious places, outside weather conditions, and extreme heat. The employee is occasionally exposed to fumes and/or airborne particles at or below the PEL, toxic or caustic chemicals, and heat and cold. The noise level in the work environment is usually very loud, + 90 dB.
SAFETY
Must comply with company, federal, state, and local safety and environmental rules and regulations while performing daily job tasks.
Equal Employment Commitment
Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.
Austal’s commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.
