Post Sale Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Post Sale Specialist will support RoundPoint Mortgage Servicing LLC. The Post-Sale Specialist is responsible for monitoring, managing, and completing all functions associated with post-foreclosure sale activities. This position provides oversight of the post-sale process, including deed recordings, third-party fund applications, evictions, and the FHA Second Chance process, ensuring all activities are completed accurately, timely, and in accordance with established investor, regulatory, and company requirements.

The Post-Sale Specialist is responsible for actively managing assigned accounts and coordinating with internal teams, attorneys, vendors, and other third parties to resolve issues, maintain established timelines, and drive timely completion of post-sale activities. The role requires consistent monitoring of work queues, identification and escalation of potential delays or risks, and effective follow-up with service providers to improve overall performance.

This position is accountable for managing work in accordance with established procedures, work rules, goals, and objectives, with a strong focus on timeline adherence, quality, compliance, and attorney performance.

Job Responsibilities:

• Maintain complete oversight of all post-foreclosure sale activities for assigned accounts, ensuring timely and accurate completion of required functions.
• Monitor deed recording activity to ensure deeds are recorded within established timelines and requirements.
• Identify, research, and resolve issues related to deed vesting, recording, and other post-sale title requirements.
• Monitor assigned accounts for required third-party fund applications and ensure appropriate follow-up and completion.
• Handle end to end eviction monitoring and oversight.
• Coordinate with auction vendors on the FHA Second Chance process for applicable accounts, ensuring required actions are completed timely and in accordance with established guidelines.
• Manage and utilize workflow reports to prioritize accounts, drive timely action, and ensure adherence to established post-sale timelines.
• Monitor and manage exception reporting to identify outstanding, aging, or at-risk accounts and drive appropriate resolution.
• Proactively identify process gaps, delays, and performance concerns and escalate issues as appropriate.
• Maintain accurate and timely documentation of post-sale activities, actions taken, and account status.
• Collaborate with foreclosure attorneys, auction vendors, internal business partners, and other third parties to resolve issues and improve post-sale performance.
• Monitor attorney and vendor performance against established service levels, timelines, and quality expectations.
• Ensure all post-sale activities are performed in accordance with applicable investor, regulatory, contractual, and company requirements.
• Adhere strictly to departmental and company policies, always maintaining compliance.
• Perform additional duties as assigned by management.

Qualifications and Skills:

• 3+ years of Foreclosure/Post Sale experience, required.
• 3+ years of GSE servicing experience, required.
• 3+ years of GNMA servicing experience, required.
• LoanSphere and MSP experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.