Planned Parenthood Los Angeles is seeking an experienced Posting Supervisor with excellent excellent customer service skills and a complete understanding of medical billing – coding, documentation, electronic claim filing, payment posting and accounts receivable to work in our Downtown Los Angeles Headquarters. The Posting Supervisor ensures our organization is following any industry and payer billing changes that affect our organization. Major functions include performing day-to-day operations as directed by the Director of Revenue Cycle.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Our ideal candidate will have the following qualifications:
- High school diploma or equivalent required.
- Minimum five (5) years’ experience as a Medical Biller/Encounter Representative required.
- Three (3) years of collection and receivable experience required.
- Minimum one (1) year of management/supervisory experience required.
About the position:
- Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
- Review, troubleshoot, and resolve complex account problems.
- Propose and recommend solutions to the operational areas, where there are difficulties and/or processing problems.
- Attend and participate in billing-related training sessions.
- Understand the functions of the agency and department billing systems as well as ancillary products and workflows as they are rolled out to the department and the Agency as a whole.
- Participate in Health Center/affiliate efforts to achieve established revenue cycle goals.
- Manage follow-ups and collections of outstanding accounts more than 45 days from date of submission.
- Manage follow ups on zero paid line items and correspondence received daily – resolving the claim by either resubmitting the claim with corrected information or identify the appropriate adjustment code to write off the open charge line.
- Document all follow-up findings and resubmission efforts in the patient’s EPM account.
- Conduct first level audit of all claims processed to ensure compliance and proper payment.
- Regularly attend Medi-CAL/ Family PACT seminars / update sessions.
- Identify patterns and trends from payers and recommend improvement or actions to improve the Agency’s position in maximizing revenue.
- Train new payment posting team members and existing team members on new processes and procedures.
- Manage payment posting team including but not limited to performance management, setting productivity goals and work assignments.
Generous salary and benefits package includes:
- Medical, dental, and vision coverage options for you and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- 403(b) Retirement plan with up to 6% employer match
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
- Exempt salary of $65k - $78k
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
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