The IT Support & Operations Officer provides standard end-user support and troubleshooting in line with Nutreco’s IT Policy and Strategy. This includes providing support for local business applications, providing support for Nutreco applications and execution of other relevant IT tasks. The IT S&O Officer is responsible for providing technical assistance, analysis and solutions to issues reported or escalated from the service desk. He / she supports the execution of the Business IT strategy under the leadership of the Business IT Specialist and/or Manager.
The IT Support & Operations Officer reports hierarchically to the Business IT Specialist or Manager. The IT S&O Officer has a local scope.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Nutreco’s internal and external customers.
Job Description:
Accountabilities:
- Contributes to the development and modification of the network/system and its various components.
- Installs and updates software.
- Maintains and executes security procedures.
- Collects data, performs analysis, and suggests improvements on usage, disruptions, and problems.
- Solves disruptions/problems.
Site IT Accountabilities:
- Assist in any required network diagnostic and upgrade(s) for the site(s).
- Ensures the data backup schedule is respected.
- Deployment of the Nutreco IT Policy.
Application Accountabilities:
- Provide application support and execute application maintenance for the local business applications, including but not limited to training, training materials, documentation of operating procedures and user manuals. Business applications include both common applications such as ERP and BU specific applications such as production software, labelling, LIMS, or other applications or systems.
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
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