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Job Description:
The Practice Administrator is responsible for overseeing day-to-day operations of one or multiple medical clinics including front office and back-office administration. The Practice Administrator works closely with the lead physician (operational and clinical dyad) to ensure that clinical quality, growth, and financial objectives of the clinic are achieved while maintaining excellent patient and employee engagement.
ESSENTIAL FUNCTIONS:
- Directly accountable for front office and back-office administration including but not limited to hiring, scheduling, reception, billing, scheduling and procurement of essential equipment and supplies.
- Reviews and analyzes financial reporting data to identify trends in operating costs and budget variances. Partners with the Regional Operations Director to address and implement action plans targeting continuous improvement.
- Together with the lead physician, the Practice Administrator is accountable for the Profit & Loss performance of each medical clinic within the area of responsibility.
- Contributes to efficient and cost-effective operation of the clinic by monitoring and planning for budgets and expenses.
- Promotes medical staff compliance with legal and regulatory requirements by continuously monitoring clinic operations and effectively initiating change when needed.
- Initiates practices to improve performance across all key performance indicators.
- Responsible for ensuring the clinic is safe, secure, maintained and properly sanitized, adhering to highest standards and OSHA protocols.
- Accountable for adherence and enforcement of Alpine Human Resources policies and procedures.
- Address issues raised by providers, employees, and patients and seek out appropriate Colorado Physician Partners or Alpine leaders to resolve issues.
- Responsible for patient satisfaction and associate engagement clinic results.
- Demonstrates direct, open lines of communications throughout the organization.
- Maintains a high level of visibility in the clinic and actively promotes and supports programs and events that build knowledge, skill development and joy.
- Collaborate with Human Resources on “people” processes related to recruiting, onboarding, performance management, staffing requirements and performance improvement as needed.
- Develops & maintains working knowledge of all functions within the Colorado Region.
- Compliance with all federal, state, and local laws and regulations.
EDUCATION AND EXPERIENCE
- High School Diploma/GED required, Bachelor’s degree from a four-year college or university is preferred.
- Experience leading cultural change and significant performance improvement efforts within a health care environment.
- Ability to demonstrate teamwork and collaboration to foster a healthy work culture
- Ability to provide high quality service to patients, customers, and team members
- Working knowledge of Microsoft Office applications, including Excel
- Knowledge of office management techniques and practices
- Computer literacy
KNOWLEDGE, SKILLS, ABILITIES:
- Leadership style that emphasizes the value of collaboration, communication, service, transparency, and teamwork.
- Results-oriented and persistent in achieving success with an inspiring vision of the future.
- A highly personable, approachable leader who can promote and maintain the momentum and enthusiasm to drive quality, performance, and service excellence. It will be critical that they have experience and a high degree of comfort working within a highly matrixed environment.
- Ability to analyze strengths and areas of opportunity and lead cogent planning with both individuals and groups in developing and implementing successful outcomes.
- An inclusive leader with outstanding interpersonal skills, who empowers, motivates, and challenges staff, while also holding them accountable. A team player who has an open and non-competitive leadership style that promotes partnerships and builds trust and strong relationships.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
