Practice Director (Administrative and Customer Support)

JOB REQUISITION

Practice Director (Administrative and Customer Support)

LOCATION

AZ PHOENIX

JOB DESCRIPTION

Job Summary

The primary responsibility of the Practice Director is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.

Key Core Competencies:

Results and Execution (Drive & Operational Execution)

• Drive revenue generating activities/practice group performance.
• Execute operational focus areas.
• Meet productivity standards, individual and staff.
• Effectively manage time, plan and multi-task.
• Make quality decisions.

 

Infrastructure (Resource Management)

• Reach target performance metrics, individual and staff.
• Attract and source.
• Train, develop and retain staff.

 

Business Analysis

• Achieve pricing goals.
• Expert knowledge of practice group.
• Quickly recognize and act upon business trends on daily/weekly basis.

 

Communication/Collaboration

• Effective communication (feedback, difficult messages and expectations)
• Promote a culture of collaboration.
• Motivate, inspire and lead by example.
• Provide recognition and celebrate successes.
• Manage change efforts.
• Facilitate resolution with internal staff, clients and candidates.
• Conduct effective meetings.

 

Customer Focus

• Lead customer retention and expansion strategy.
• Build customer loyalty by providing superior service.

 

Leadership Approach

• Leads with character, builds trust, respect and credibility through actions and behaviors.
• Promote and support an inclusive work environment.
• Aware of and accepts responsibility for own actions and behaviors.
• Create a positive, collaborative team culture.
• Strives to understand and support others.
• Follow through on commitments.
• Treats others fairly and consistently.

Business and HR Responsibilities:

• Business generation, revenue and pricing goals: Based on location.
• Total Headcount: up to 4 including practice director.

Qualifications:

• 1+ years talent solutions and/or management or equivalent experience required.
• Proven performance in talent manager/director role.
• Demonstrated success in business generation, leading and driving business development.
• Excellent communication, presentation and problem-solving skills.
• Proficient in MS Office, databases and other technology systems.

 

Education:

• Bachelor’s Degree or equivalent, preferred

 

Top Reasons to Work for Robert Half:

• EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.

• PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com.

• UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.

• TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.

• RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.

• OUTSTANDING CORPORATE RESPONSIBILITY – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

JOB LOCATION

AZ PHOENIX