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Canada
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Practice Growth Specialist based in Canada.
Join a growing health technology organization dedicated to helping healthcare practitioners improve patient care through innovative digital solutions.
In this role, you will manage a portfolio of practitioner accounts, guiding them through onboarding, product adoption, retention, and long-term growth.
You will help healthcare professionals integrate digital tools, wellness products, and diagnostic solutions into their daily workflows.
Through personalized consultations, training sessions, and proactive account management, you will transform new sign-ups into engaged, active customers.
You will also identify opportunities to expand existing accounts, promote additional services, and achieve business growth targets.
Working in a remote-first environment, you will collaborate with cross-functional teams to improve the customer experience and share valuable practitioner insights.
This opportunity is ideal for a relationship-driven professional who combines customer success expertise, commercial awareness, and a genuine interest in healthcare and wellness.
Manage a portfolio of practitioner accounts throughout the customer lifecycle, including onboarding, adoption, expansion, and retention.
Convert new practitioner registrations into active ordering accounts and guide customers toward their first order and consistent ordering habits.
Identify and pursue cross-selling opportunities for additional product lines and services, including laboratory testing, online storefronts, and related solutions.
Achieve monthly and quarterly performance targets related to new ordering accounts, customer activation, and account expansion.
Conduct customer calls, virtual meetings, demonstrations, and training sessions to help practitioners understand and effectively use the platform.
Guide practitioners through the onboarding and adoption journey by aligning available features and services with their operational workflows and business objectives.
Proactively identify customer needs, challenges, and growth opportunities through discovery conversations and ongoing engagement.
Maintain regular communication through email, phone, and virtual meetings to strengthen relationships, encourage adoption, and sustain customer engagement.
Monitor account activity and identify risks to customer adoption, engagement, or retention, implementing appropriate solutions or escalating issues when necessary.
Maintain accurate and up-to-date records of customer interactions, account activities, opportunities, and follow-up actions within CRM systems.
Gather customer feedback, identify recurring challenges, and share actionable insights with internal teams to support product improvements and enhance the customer experience.
Develop and maintain comprehensive knowledge of the product portfolio, including supplements, diagnostics, wholesale offerings, and integrations.
Build trusted, long-term relationships with practitioners by delivering responsive support, personalized guidance, and proactive account management.
Between 2 and 4 years of experience in sales, customer success, account management, or another customer-facing commercial role.
Strong communication and interpersonal skills, with the ability to build trust, understand customer needs, and maintain productive professional relationships.
Experience conducting customer calls, product demonstrations, training sessions, or presentations.
Demonstrated ability to manage a portfolio of accounts, balance competing priorities, and maintain consistent engagement across multiple customers.
Experience using CRM platforms such as Salesforce or comparable customer relationship management tools to track interactions, manage pipelines, and organize follow-ups.
Strong problem-solving and organizational skills, with the ability to identify adoption barriers, recommend appropriate solutions, and manage customer challenges effectively.
Commercial awareness and the ability to recognize account expansion opportunities, encourage product adoption, and work toward measurable performance targets.
Ability to learn complex product offerings quickly and communicate their value in a clear, practical, customer-focused manner.
Proactive, adaptable, and results-oriented approach, with a strong sense of ownership and a commitment to customer satisfaction.
Ability to collaborate with cross-functional teams, share customer insights, and contribute to continuous improvements in customer experience and business performance.
Nice to Have:
Experience working in healthcare, wellness, digital health, or a related industry.
Familiarity with healthcare practitioner workflows, clinical operations, or practice management.
Previous experience working toward sales quotas, revenue targets, customer activation goals, or account growth objectives.
Interest in health technology and solutions that help practitioners deliver more effective, connected patient care.
Competitive base salary: Earn between $60,000 and $75,000 CAD annually, depending on experience, skills, and location.
Performance-based compensation: Receive additional variable compensation tied to account growth and ordering milestones, on top of your base salary.
Remote-first flexibility: Work remotely in an environment designed to support autonomy, flexibility, and productivity.
Flexible paid time off: Benefit from a flexible PTO policy that supports personal well-being and work-life balance.
Retirement savings support: Access an RRSP or 401(k) matching program, depending on your location and eligibility.
Equity opportunities: Receive access to stock options as part of the overall compensation package.
Comprehensive healthcare benefits: Access a premium benefits package with customizable coverage, paramedical services, and a Health Spending Account (HSA), subject to regional availability.
Wellness product discounts: Enjoy discounts on a range of wellness products.
Continuous learning: Access professional development opportunities to strengthen your skills and support long-term career growth.
Supportive team culture: Work in a collaborative, inclusive environment that values curiosity, shared success, open communication, and people-first leadership.
