Located in:
Fairfield, New Jersey 07004
Responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas.
The duties include, but are not limited to:
- Oversees all aspects of the patient experience. Including, but not limited to, scheduling, registration/check-in, and billing.
- Responsible for correct posting and reconciliation of time-of-service money.
- Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed.
- Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department.
- Manage nonclinical office staff including recruiting/hiring, training, coaching, and counseling, performance, terminations, and payroll.
- Ensure compliance of Consensus policies, procedures, maintain licensures.
- Drive practice performance improvement activities, including, but not limited to, increasing patient volume, evaluating expense reduction opportunities, and supporting the integration of various initiatives and technology.
- Maintain files in accordance with CMG policy and Federal guidelines
- Assure the OSHA and HIPAA compliance has been met yearly
- Address, review and ensure proper communication and closure of patient complaints
- Ensure proper supply inventory and storage (medical and administrative)
- Manage buildings, extensions, repairs, decorations, and fixtures in conjunction with other managerial staff in the building.
- Organize/sort/route all office correspondence, mail, postage.
- Work with the home office to coordinate marketing and advertising.
- Assure compliance with all state and federal regulations.
- Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
- Performs miscellaneous job-related duties as assigned
Qualifications or Education, Training and Experience
- High school diploma, or GED required
- Five years of medical assistant experience strongly preferred
- Hold Current CMA (Certified Medical Assistant) Certification
- Strong patient service and management skills required
- Knowledge of computer accounting programs, spreadsheets, and all Microsoft applications.
- Knowledge of business management and basic accounting principles to direct the business office.
- Knowledge of medical terminology, coding, and office procedures.
- Knowledge of third-party and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs.
Knowledge and Skills/Expected Competencies
- Ability to maintain confidential information
- Ability to use independent judgment and to manage and impart confidential information.
- Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
- Strong communication and interpersonal skills.
Ability to clearly communicate medical information to professional practitioners and/or the public. - Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
- Ability to provide guidance and training to professional and technical staff in area of expertise.
- Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
- Dependable, with strong work ethic and extremely high degree personal integrity.
- Ability to face multiple deadlines that must be met on time.
- Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
- Helpful and constructive view of working with others to achieve positive outcomes.
- Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.
- Taking responsibility and being accountable for your own actions
- Ability to review critical issues, effectively solve problems and create action plans
Featured Benefits:
- Health, dental, and vision insurance.
- 401K with automatic employer contribution.
- PTO and Paid Holidays.
- Company paid Life Insurance.
- Access to voluntary short and long-term disability insurance.
- Access to additional life insurance.
- Access to a variety of Wellness programs.
The compensation range for this position is $60,000 - $80,000 annually. Compensation is based on the level and requirements of the role.
