Pre-Access Central Scheduler I PRN

Accountabilities

Patient Scheduling and Registration: Schedule and pre-register patients for appointments, outpatient visits, medical procedures, and other services across multiple departments and locations.
Physician Order Processing: Accurately transcribe and process external physician orders, ensuring all required information is captured and appointments are scheduled appropriately.
Patient Information Management: Collect, verify, and enter patient demographic and administrative information into the appropriate systems, maintaining accuracy and confidentiality.
Insurance Verification and Benefits Support: Validate patient insurance information, demonstrate a basic understanding of medical insurance, and explain applicable benefits and requirements when needed.
High-Volume Call Management: Handle a high volume of incoming and outgoing calls across multiple departments, answering inquiries, transferring calls, and coordinating conference calls between patients, providers, and other parties.
Appointment Preparation and Guidance: Provide patients with clear instructions regarding appointment locations, preparation requirements, and other relevant information to help ensure they are ready for their scheduled visits.
Administrative Coordination: Complete the administrative tasks associated with scheduling, registration, and appointment management while maintaining accurate documentation across multiple systems.
Technology and System Management: Navigate multiple scheduling and registration platforms efficiently, demonstrate strong computer proficiency, and resolve routine technical issues independently whenever possible.
Patient Experience and Customer Service: Deliver courteous, professional, and responsive service while actively listening to patient needs, answering questions, and helping resolve scheduling concerns.
Team Support and Mentoring: Assist with mentoring and supporting new team members as needed, sharing knowledge of scheduling procedures, systems, and service expectations.
Service Standards and Compliance: Uphold organizational values and service standards while protecting confidential patient information and following applicable workplace, information security, and remote work policies.
Additional Responsibilities: Perform other duties as assigned to support departmental operations and patient access services.
Requirements
Education: High school diploma or equivalent, or four years of revenue cycle experience.
Relevant Experience: At least two years of experience in revenue cycle operations and/or two years of contact center experience.
Customer Service Skills: Strong customer service etiquette, professionalism, and the ability to communicate effectively with patients and other stakeholders in a courteous and helpful manner.
Medical Insurance Knowledge: Basic understanding of medical insurance processes, with the ability to verify insurance information and explain benefits when appropriate.
Computer Proficiency: Intermediate computer operating skills and the ability to navigate multiple applications and systems while managing scheduling and registration tasks.
Typing and Data Entry: Typing speed of at least 30 words per minute, with strong accuracy when entering patient information and processing physician orders.
Telephone and Communication Skills: Experience with multi-channel phone systems, including answering, transferring, and conferencing calls. Strong active listening, reading comprehension, and verbal communication skills are essential.
Critical Thinking and Problem-Solving: Ability to evaluate information, identify issues, resolve routine technical or scheduling challenges, and make sound decisions in a fast-paced environment.
Organization and Multitasking: Strong attention to detail and the ability to prioritize competing tasks, manage high call volumes, and maintain accurate records while meeting operational expectations.
Learning and Adaptability: Willingness to learn new systems, follow established procedures, adapt to changing workloads, and support continuous improvement.
Independence and Accountability: Ability to work effectively with minimal supervision, take initiative in resolving routine issues, and maintain dependable performance in a remote setting.
Confidentiality and Professionalism: Commitment to safeguarding sensitive patient information and complying with applicable privacy, security, and workplace requirements.
Physical and Functional Requirements: Ability to read information displayed on computer monitors, interpret written and spoken instructions, communicate clearly, and use a computer, telephone, and related equipment with manual dexterity.
Remote Work Eligibility: Applicants must reside in an eligible U.S. state. Candidates residing in or planning to reside in California, Connecticut, Hawaii, Illinois, Massachusetts, Maine, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington are not being considered for this position.
Interview Requirements: Availability to participate in video screening and interviews through Microsoft Teams, with potential onsite interviews or meetings if required.
Benefits
Hourly Compensation: Competitive hourly pay ranging from $19.29 to $25.61, depending on relevant experience.
Remote Work Arrangement: Fully remote position, offering the convenience of working from home within eligible U.S. locations.
Flexible PRN Scheduling: As-needed employment with no guaranteed weekly hours, providing potential flexibility for individuals seeking supplemental or part-time work.
Healthcare and Wellness Programs: Access to a comprehensive benefits package designed to support physical, mental, and emotional well-being, subject to role eligibility.
Retirement and Financial Well-Being: Access to applicable financial wellness and retirement benefits under the employer's benefits program.
Education and Career Development: Access to the PEAK (Path to Education, Advancement, and Knowledge) program, which offers eligible employees upfront tuition coverage paid directly to participating academic institutions, with more than 100 learning options.
Learning Opportunities: Potential access to educational programs, professional skills training, certificates, and academic pathways beginning on the first day of employment for eligible participants.
Supportive Work Environment: Join a healthcare-focused team committed to patient service, collaboration, accessibility, and continuous improvement.