Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally while helping shape the future of payments, we’d like to know: Are you FIS?
About the Role
As a Pre-Sales Solution Consultant within our Network & Issuing Payments organization, you will serve as a trusted advisor to prospective and existing clients by aligning business challenges with innovative payment solutions. You will partner closely with sales, product, implementation, and client stakeholders to develop solution strategies that drive growth, operational efficiency, customer engagement, fraud mitigation, and digital transformation.
This role requires a strong understanding of the evolving payments landscape and expertise across FIS's Network & Issuing portfolio, including Prepaid, Card Fraud, Chargebacks and Dispute Management, Digital Issuing, Loyalty & Rewards, NYCE, Payments Edge, and Ethos solutions.
Success in this role is measured by your ability to translate complex payment capabilities into compelling business value, influence solution adoption, accelerate sales cycles, and contribute to revenue growth. You will play a key role in educating clients, supporting strategic sales pursuits, and positioning FIS as an innovation leader in the payments ecosystem.
The ideal candidate combines deep payments expertise with creativity, storytelling, and digital content creation skills. You are comfortable developing engaging presentations, demonstrations, videos, and multimedia assets using AI-powered platforms such as Coast, Synthesia, and other emerging content technologies to create impactful customer experiences and elevate sales engagements.
What You Will Be Doing
- Partner with sales teams to uncover client needs and develop tailored solution strategies across Network & Issuing Payments products and services.
- Lead solution discovery sessions to understand business objectives, operational requirements, customer experience goals, and technical challenges.
- Deliver compelling product demonstrations, executive presentations, workshops, and solution reviews for prospective and existing clients.
- Translate complex payment processing, card issuing, network, loyalty, fraud, and digital payment capabilities into business-focused value propositions.
- Serve as a subject matter expert across:
- Prepaid card programs
- Card fraud prevention and risk management
- Chargeback and dispute management
- Digital card issuance and digital-first payment experiences
- Loyalty and rewards solutions
- NYCE network solutions
- Payments Edge capabilities
- Ethos platform offerings
- Support proposal development, RFP responses, solution documentation, and competitive positioning throughout the sales cycle.
- Assess solution fit, identify capability gaps, and recommend approaches that maximize client success and business outcomes.
- Collaborate with product, technology, implementation, and marketing teams to communicate market feedback and identify emerging client needs.
- Stay informed on industry trends, regulatory developments, payment network requirements, competitive offerings, and emerging technologies impacting the payments ecosystem.
- Design and develop reusable pre-sales assets, sales enablement materials, demonstrations, videos, interactive content, and solution collateral.
- Leverage AI-powered content creation tools such as Coast, Synthesia, and similar platforms to create engaging customer-facing content, product explainers, demo videos, training materials, and multimedia presentations.
- Apply creativity and storytelling techniques to transform complex payment concepts into compelling narratives that resonate with executives, business stakeholders, and technical audiences.
- Support strategic growth initiatives by helping create innovative sales motions, thought leadership content, and differentiated client experiences.
What You Will Need
- Experience supporting complex B2B sales pursuits within payments, banking, fintech, card issuing, or financial services environments.
- Strong knowledge of card issuing, payment processing, network services, and payment ecosystem operations.
- Demonstrated expertise in one or more of the following areas:
- Card fraud prevention and mitigation
- Chargeback and dispute management
- Loyalty and rewards programs
- Payment acceptance and processing technologies
- Understanding of risk management, compliance requirements, payment network rules, and fraud prevention strategies.
- Ability to conduct solution discovery, assess business and technical requirements, and articulate solution value to diverse audiences.
- Experience supporting sales efforts involving NYCE, Payments Edge, Ethos, or similar payments and network solutions.
- Exceptional presentation, communication, facilitation, and executive storytelling skills.
- Proven ability to simplify complex technical concepts and communicate them in a way that drives customer engagement and business value.
- Strong collaboration skills with experience working across sales, product, technology, implementation, and leadership teams.
- Experience creating presentations, demonstrations, videos, and digital sales content using modern content creation platforms.
- Hands-on experience utilizing Coast, Synthesia, or comparable AI-powered content creation tools.
- Demonstrated creativity with the ability to build engaging visual, video, and multimedia content that enhances customer conversations and sales outcomes.
- Strong analytical and problem-solving skills with a consultative, customer-focused approach.
- Bachelor's degree or equivalent combination of professional experience, industry expertise, and demonstrated capabilities.
- Typically requires 3-5 years of relevant experience in pre-sales, solution consulting, payments, or a related field.
Added Bonus If You Have
- Direct experience supporting or selling: NYCE network services, Payments Edge solutions, Ethos capabilities, Loyalty and rewards platforms, Prepaid payment solutions, Card fraud and risk management products, Chargeback and dispute management solutions, or Digital issuing platforms
- Experience creating professional demo videos, customer-facing content, digital campaigns, and multimedia sales assets using Coast, Synthesia, and generative AI technologies.
- Proven ability to develop innovative sales enablement content that improves seller readiness and customer engagement.
- Knowledge of digital wallets, tokenization, mobile payments, and emerging payment technologies.
- Experience supporting strategic RFPs, competitive displacement opportunities, and large enterprise sales pursuits.
- Familiarity with API-enabled payment platforms, fintech integrations, and digital transformation initiatives.
- Experience creating scalable reusable sales assets, demo environments, and AI-generated customer content.
Why This Role Matters
This role sits at the intersection of payments expertise, solution consulting, sales strategy, and innovation. The successful candidate will be a trusted advisor, industry expert, storyteller, and content creator who helps clients understand the value of FIS solutions across Prepaid, Card Fraud, Chargebacks, Digital Issuing, Loyalty, NYCE, Payments Edge, and Ethos, while leveraging modern AI-powered tools such as Coast and Synthesia to deliver differentiated customer experiences and drive revenue growth.
What We Offer you
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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