Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you’ll help us to achieve it
Being close to our customers and agents is important to us, so if you enjoy contact with customers, we have an excellent opportunity for you!
As a Premium Cash Assistant, you will be our customers' and agents' first point of contact. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of transactions in our Premium Agency based in Freetown.
In this role, you’ll;
- Help agents nearby with liquidity needs (deposits and withdrawals).
- Support agent/client needs (Wave's offer, opening an account, how the system works, the app, physical card…).
- Maintain daily reconciliation of premium points.
- Ensure that all cash management transactions are correctly recorded in the treasury system.
- Request promptly sufficient funds to ensure rebalancing with agents/clients.
- Report any discrepancies or challenges encountered to the Premium Cash Officer.
- Report fake bills to Leadership.
Key details
- Location: You'll be based in Freetown.
- Work authorization in Sierra Leone is required.
- This is a fixed-term position, 6 months contract.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 2+ years experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
- Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.
- Strong proficiency in English.
- Previous experience in front-office customer service or in the banking sector
- Be very vigilant, detail-oriented, and have strong integrity.
- Knowing Wave products is an added value.
- Speaking a local language is an added advantage.
You might be a good fit if you
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Love owning projects - you're autonomous yet know when to escalate problems.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Are willing to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Adjust quickly to changing priorities and conditions.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
