Premium Experience Hostess
POSITION: Premium Experience Hostess
DEPARTMENT: Premium
REPORTS TO: Premium Manager
FLSA STATUS: Part-time Hourly, Non-Exempt
SUMMARY
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Premium Experience Hostess with Legends Global/Boeing Center at Tech Port. The Premium Experience Hostess will provide Premium professional client in the planning, organization, and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ability to adapt easily to the requirements and guidelines of the organization
- Responsible time keeping and cash handling is vital
- Possess pleasant personality with an enthusiastic and professional attitude
- Ability to work flawlessly and effortlessly under stress and pressure
- Experience in a customer service or fine dining role
- Excellent communication and decision-making skills
- Ability to work in areas with loud noises and crowds
- Self-motivated and accountable, able to work independently and as part of a team
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events
- Welcome Premium members and guests and memorize their names
- Provide excellent service to all members and Premium guests
- Always be willing to help Premium members and guests
- Build and maintain constructive relationships and proactively anticipate customer needs
- Pitch, sell and collect payment from guests for upgrades
- Maintain appearance and dress according to established guidelines
- Promote venue and membership program
- All assigned data collection, marketing, and social media tasks must be completed per management's requests
- Anticipates and accommodates needs of the members and guests
- Maintains the general cleanliness and orderliness of the entrance area
- Maintain table reservation and guest list minimums set by Management
- Ensures guests are aware of events and supports the execution of them
- Assists with side-work and other opening/closing procedures as directed by management
- Reports all breakage, damage of equipment or furniture immediately to management
- Participates in any training sessions or departmental meetings
- Strong evidence of contributing to Premium satisfaction and retention
- Works as part of a team and provides help and support to all fellow team members
- Possess very strong interpersonal relationship and skills
- Catering or hospitality experience will be added advantage
- Possess excellent writing, verbal, and public speaking skills
- Perfect time management skills to ensure services to guests are not delayed
- Deal with complaints made by members and guests in efficient manner
- Ensure Premium clients enjoy themselves throughout their stay within the premises
- Act as usher for PREMIUM clients to and from their seats
- Get adequately informed about facilities in the organization
- Liaise with the supervisor, and provide the later with detailed report about events and activities
- Provide clients with rather personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer.
- Coordinates the Premium Guests event parking plan with the Premium Manager, Box Office Manager, Coordinators, Operations Manage, Parking staff and other Lot Supervisors.
- Supervises all Premium Parkers by checking credentials, parking passes, and ensuring all comply with parking policies and procedures
EDUCATION AND/OR EXPERIENCE
- Hospitality experience.
- Experience in a high-volume restaurant/nightclub/lounge preferred.
- Must be 21+ with reliable transportation
- Bi-lingual candidates encouraged to apply
- Previous host or sales experience are a major plus.
SKILLS AND ABILITIES
- Minimum 21 years of age.
- Strong orientation to customer service and ability to work with other staff members in the facility.
- Ability to undertake and complete multiple tasks.
- Attention to detail and service oriented.
- Must be able to work independently with little or no supervision.
- Ability to speak effectively before groups of customers.
- Ability to work in both inside and outside environmental conditions
- Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Remain flexible and adjust to situations as they occur.
WORKING CONDITIONS
- May be required to work additional hours as dictated by the workload and staffing
- Position is routinely required to work outdoors and is exposed to year-round weather elements (heat, rain, cold, etc.)
- Must be willing to work evenings, weekends, and holidays
PHYSICAL DEMANDS
- Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
NOTE
- The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
