Premium Services Engineer - WLAN

Premium Services Engineer - WLAN

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are looking for a Premium Services Engineer (PSE) who thrives in a fast‑paced, technically challenging environment and embodies our core values of being Hungry, Honest, and Humble. If you’re the kind of engineer who rolls up their sleeves, supports teammates beyond formal responsibilities, respects diverse perspectives, and operates with credibility, transparency, and a strong drive to succeed, you’ll be a great fit for our team.

As an HPE Networking PSE, you will join the EMEA regional organization and deliver technical support for HPE Networking Premium customers and support partners, with a primary focus on HPE Aruba WLAN.

Responsibilities:

• Troubleshoot/Diagnose customer issues and drive satisfactory resolution.
• Supports enterprise HPE Aruba WLAN solutions, including HPE Access Points, Mobility Gateways, HPE Aruba Central, Clearpass, Airwave and related management and analytics platforms.
• Performs wireless troubleshooting, including RF analysis, client connectivity, roaming behavior, and performance optimization under guidance for complex scenarios.
• Assists with RF design activities, site surveys, and capacity planning to ensure optimal wireless coverage and performance.
• Collaborates with internal engineering, product, services, and support teams to resolve customer issues and improve solution quality.
• Participates in customer-impacting incidents and escalations with support from senior engineers.
• Learns and applies emerging wireless technologies (Wi-Fi 6/6E/7, security enhancements, and AI-driven operations).
• Provides knowledge sharing and documentation to support team effectiveness.
• Case Management: Ensuring timely identification and resolution of reported issues
• Formulate action plans (technical and operational) for analyzing and resolving reported issues.
• Escalate issues as needed to ensure a timely resolution to customer reported issues.
• Validate customer issues in remote lab when needed.
• Excellent communication skills and interpersonal skills
• Ensure consistent customer satisfaction
• Ready to work in Differential work schedule.
• The role may require regular weekend work or standby shifts on Saturdays, Sundays, or both.

Required Qualifications:

• The passion and ability to learn new things, while never being satisfied with the status quo.
• Bachelor’s degree in computer engineering, Electrical Engineering or equivalent experience 
• 2 + years of experience in enterprise networking and/or WLAN environments.
• Working knowledge of HPE Aruba WLAN technologies, including HPE Aruba APs, controllers/gateways, and Aruba Central.
• Understanding of IEEE 802.11 fundamentals, RF concepts, and wireless security principles (WPA2/WPA3, 802.1X).
• Exposure to wireless troubleshooting tools, packet captures, and spectrum analysis.
• Strong analytical and problem-solving skills with the ability to follow structured troubleshooting approaches.
• Ability to communicate technical concepts clearly in written and verbal form.
• Willingness and ability to learn new technologies in a fast-paced networking environment.
• Ability to work effectively within a global organization.

Preferred Qualifications:

• HPE Aruba Certifications (ACMA/ACMP/ACA/ACP/ACNSA/ACNSP or equivalent)
• Entry-level or associate wireless certifications such as CWNA or equivalent.
• Routing & Switching
• Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

#LI_Hybrid

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Engineering

Job Level:

TCP_02

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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