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Greater London, England, United Kingdom
Remote only
Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers.
We're looking for a Senior Premium Solutions Manager to join our remote team in London and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the UK, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.
This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals.
This is a unique opportunity to build a track record at the center of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company.
Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination
Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required
Guide clients during onboarding, project launch, migrations, and other critical project phases
Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate
Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues
Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management
Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds
Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team
Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently
Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items
Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams
Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals
2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients
Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks
Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation
Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate
Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice
Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision
Native-level proficiency in English; additional business languages are a plus
SaaS, financial, fintech, or information security industry background
Genuine interest in financial markets, M&A, or the investment banking world
Experience using AI tools to drive business efficiency, streamline processes, or enhance data-driven decision-making
Screening call with the Talent Acquisition Specialist (45 mins)
Presentation and Role Play
Competency-based interview with the Talent Acquisition Specialist (90 mins)
Hiring Manager interview (60 mins)
We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.
Remote-first flexibility to shape your ideal workday
Home workplace budget
Co-working expense coverage
Individual IT budget for extra equipment
Top-tier tech and AI-powered tools
Access to Ideals Academy with numerous courses
Investment in external learning and development activities
Guidance in Personal Development Plan creation
Professional literature and subscriptions coverage
Support of your passion as a speaker or writer
Internal talent mobility opportunities
Tailored Wellness Package for your physical and mental health
Funding for sports competitions
Paid health-related time-off
25 business days of annual leave
NEST pension program contribution
Budget for meetups with your local team
Generous internal referral program
Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.
Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
