Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
- 100% remote work flexibility
- Competitive earning opportunities featuring incentive pay that averages $16 per hour
The details
- Start Date: 11/2/26
- Training and working remotely from approved locations: North Carolina, Texas and Utah
- Training: 4 weeks (10AM – 5 PM MST, M-F)
- Full-time (40 hours per week)
- Starting base pay: $12.00 per hour + bonus potential (uncapped)
- Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT)
- Required weekend shift (Saturday or Sunday) every weekend
What you’ll do
- Verify contact lens prescriptions by processing inbound images from customers and eye care providers
- Process an average of 125 items per hour (Approximately 875 items in an 8-hour shift)
- Follow standardized processes (using gaming mice, hot keys, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant
- Respond to emails and text messages from customers regarding their prescriptions
- Advise customers regarding any order adjustments
- Interact directly with customers through email, text messages and sometimes via the phone
- Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
- Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
- Perform other duties as assigned by managers
What you'll need
- High school diploma or equivalent experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- High adaptability and change agility
- Solution-oriented, positive, and driven mindset
- Self-motivated and competitive with excellent memorization skills
- Reliable attendance and commitment to working scheduled shifts
Why you'll love us
- Ownership of your development with support from leaders dedicated to fostering growth
- Collaborate with an incredible team of highly motivated individuals
- Bi-annual performance reviews
- A safe, respectful, and inclusive work environment
Perks
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): North Carolina, Texas and Utah
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Remote
