Job Summary:
The Sales Support Representative (SSR) serves as the primary customer contact for sales support activities, coordinating with Engineering, Manufacturing, Quality, and other cross-functional teams to deliver timely and competitive proposals. The role supports sales growth, quotation performance, forecasting accuracy, opportunity pipeline management, and continuous improvement initiatives.
Job Responsibilities:
- Act as the key point of contact for customer inquiries, quotations, and commercial support.
- Coordinate with Engineering, Manufacturing, Quality, Site Hubs, and Sales teams to prepare accurate and timely proposals.
- Review customer specifications and documents to ensure compliance with Flowserve technical and commercial requirements.
- Manage aftermarket quotations, strategic offerings, win-back opportunities, and daily customer proposals.
- Monitor proposals throughout the complete bid cycle and maintain updates in the designated workload management tool.
- Support quotation prioritization, cycle-time reduction, delivery-time improvement, and rework minimization.
- Prepare high-quality, value-priced proposals to support order fulfilment and maximize sales bookings.
- Track and support sales forecast processes, including 30-day forecasts, quarterly forecasts, monthly outlooks, and QBR analytics.
- Compile weekly sales reports and maintain accurate sales records, training records, organization charts, and related information.
- Support sales leadership with performance-gap analysis, forecast accuracy, sales productivity reporting, and continuous improvement projects.
- Collaborate with stakeholders to improve customer experience, quotation hit rates, and overall sales efficiency.
- Perform other assigned duties as required.
Main Objectives:
- Deliver accurate, timely, and competitive customer proposals.
- Improve quotation turnaround time, hit rate, and order conversion.
- Support sales booking growth and opportunity pipeline development.
- Ensure accuracy in sales forecasting, reporting, and workload management.
- Strengthen collaboration across Sales, Engineering, Manufacturing, Quality, and Site teams.
- Enhance customer experience through responsive and professional support.
- Drive process improvements that improve sales productivity and operational efficiency.
Job Requirements:
- High School Diploma/GED with 0–2 years of relevant experience, or equivalent combination of education and experience.
- Experience in sales support, customer service, commercial administration, or contract administration within an engineered manufacturing environment.
- Basic understanding of pumps, rotating equipment, pump applications, parts, programs, and related processes.
- Exposure to aftermarket quotations, pricing, contract review, ERP administration, and customer relationship management.
- Experience supporting power generation and utility industry customers is preferred.
- Knowledge of Salesforce or similar CRM systems is preferred.
- Proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Outlook.
- Ability to manage multiple priorities, meet deadlines, and work effectively with minimal supervision.
- Strong organizational, reporting, and data-management skills.
Competencies:
- Customer-focused and results-driven approach.
- Strong verbal and written communication skills.
- Effective cross-functional collaboration and stakeholder management.
- Problem-solving and analytical mindset.
- Ability to influence others through relationship building and teamwork.
- Attention to detail and accuracy in quotations, specifications, and reports.
- Ability to work effectively in a fast-paced environment.
- Adaptability, ownership, and continuous-improvement mindset.
- Global mindset with the ability to work across varied business functions and cultures.
