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United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pricing & Contract Operations Analyst based in the United States.
The Pricing & Contract Operations Analyst will support accurate customer pricing, contract administration, and billing operations within a healthcare technology environment. This role is responsible for translating contractual pricing and billing terms into reliable system configurations and invoicing processes. You will work closely with Sales, Implementation, Product, Accounting, and Accounts Receivable to support customer onboarding and ensure billing accuracy. The position also involves investigating complex discrepancies, managing manual billing activities, and coordinating resolutions with customers and internal stakeholders. You will contribute to system improvements, reporting, and operational efficiency while managing multiple accounts and billing deadlines. This is an opportunity for a detail-oriented professional who combines strong analytical skills, customer service, and independent problem-solving.
Contract Review and Interpretation: Review customer contracts to identify pricing structures, billing terms, invoice requirements, effective dates, and other contractual obligations.
Customer Onboarding: Partner with Sales and Implementation teams to support customer onboarding and ensure pricing and billing information is accurately configured.
Pricing and Billing Administration: Set up, maintain, and update customer pricing and billing terms in relevant systems, ensuring changes and effective dates are recorded correctly.
Invoicing Operations: Manage complex and manual billing processes, including bulk invoicing, to support accurate and timely customer invoices.
Discrepancy Resolution: Investigate pricing and billing discrepancies, research underlying issues, coordinate resolutions, and escalate unclear contractual terms or exceptions for approval.
Customer and Stakeholder Support: Participate in customer and internal stakeholder calls to address billing questions, clarify requirements, and coordinate issue resolution.
Jira and System Coordination: Create and manage Jira tickets related to pricing updates, billing issues, system modifications, and enhancements.
Technical and Systems Collaboration: Serve as a resource for corporate systems, technical development, and engineering teams when implementing new billing requirements or modifying existing processes.
Accounts Receivable Coordination: Work with Accounts Receivable to research payment applications and respond to billing inquiries.
System Administration: Manage customer billing within internal systems and perform additional system administration duties as assigned.
Process Improvement: Support documentation, reporting improvements, and operational enhancements across complex or high-volume billing workflows.
Education: Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Equivalent combinations of education and relevant experience may also be considered.
Professional Experience: At least 5 years of experience in billing operations, finance, contract management, or a related function.
Contract-Based Billing: Demonstrated experience reviewing customer contracts and translating pricing and billing terms into accurate system configurations and bulk invoicing processes.
Billing Operations: Experience managing customer billing, researching discrepancies, and resolving complex pricing or invoicing issues.
Cross-Functional Collaboration: Experience working directly with customers and partnering with Sales, Implementation, Product, Accounting, and Accounts Receivable teams.
Systems Knowledge: Experience with ERP or billing platforms such as Oracle, NetSuite, or Salesforce, as well as Jira ticketing systems.
High-Volume Operations: Experience supporting complex or high-volume billing environments, documenting procedures, and improving reports and processes.
Analytical Skills: Strong analytical and problem-solving abilities, including the capacity to independently investigate billing issues and determine when exceptions require escalation.
Attention to Detail: High accuracy and organization when managing multiple customer accounts, contractual requirements, and billing deadlines.
Communication and Customer Service: Excellent written and verbal communication skills, with the ability to work effectively with customers and cross-functional stakeholders.
Microsoft Excel: Proficiency preferred, including pivot tables, VLOOKUP/XLOOKUP, formulas, and data analysis.
Industry Experience: Experience in healthcare, provider contracting, or reimbursement environments is an advantage.
Compensation: Estimated total cash compensation range of $64,000–$75,000 USD, depending on job level, responsibilities, skills, and experience.
Healthcare: Access to healthcare benefits.
Retirement: 401(k) retirement savings program.
Paid Time Off: Paid sick time and personal time off.
Employment Arrangement: Full-time, regular employment in a remote US-based role.
Professional Impact: Opportunity to contribute to healthcare data operations and improve the accuracy and efficiency of customer billing processes.
Workplace Inclusion: Commitment to equal employment opportunities and reasonable accommodations for individuals with disabilities.
Work Authorization: This position is not eligible for employment visa sponsorship.