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As Pricing Manager for Centrica Home - Services, you will shape and deliver pricing strategies across British Gas's portfolio of Insurance, Installs and Upgrades products. The role exists to turn customer, market, operational and financial insight into clear pricing decisions that support sustainable growth, customer value and commercial performance.
Working across a broad and varied portfolio, you will lead pricing analysis and recommendations for both new and existing customers, balancing competitiveness, demand, cost-to-serve, risk and margin. You will partner with Commercial, Finance, Data, Digital, Sales, Operations and Governance teams to implement price changes, evaluate outcomes and build more consistent, data-led pricing capabilities across Centrica Home.
Key Responsibilities
- Develop and deliver pricing strategies across the Centrica Home Services portfolio, ensuring prices support customer value, commercial growth and long-term profitability.
- Lead pricing analysis and recommendations across Insurance, Installs and Upgrades, using customer, market, operational and financial insight to inform decision-making.
- Own the development and maintenance of pricing models, forecasts and performance analyses, evaluating the impact of pricing decisions on revenue, margin, demand, retention and customer outcomes.
- Monitor portfolio performance and market competitiveness, identifying opportunities and risks and recommending actions to improve commercial performance.
- Partner with Commercial, Proposition, Finance, Digital, Marketing, Operations and Technology teams to design, implement and optimise pricing structures, offers and customer price journeys.
- Prepare and present pricing proposals through governance forums, ensuring decisions are supported by robust analysis, clear rationale and appropriate controls.
- Deliver pricing changes from concept through implementation and post-launch evaluation, ensuring expected outcomes are achieved and lessons are embedded.
- Continuously improve pricing capabilities, data, tools and methodologies, helping to build a more consistent, scalable and insight-led pricing function across Centrica Home Services.
- Act as a trusted pricing subject matter expert, influencing stakeholders and supporting strategic initiatives across the business.
Essential Requirements
- Proven experience in a pricing, commercial analytics, revenue management or related commercial role within a customer-facing business.
- Strong commercial acumen with the ability to balance customer value, growth, competitiveness, revenue and profitability when making pricing recommendations.
- Demonstrable experience translating complex customer, market, operational and financial data into clear commercial actions and business outcomes.
- Strong analytical and problem-solving skills, with experience developing business cases, forecasts, scenario analyses and performance insights.
- Experience delivering pricing, commercial or proposition changes in a cross-functional environment, working collaboratively with multiple stakeholder groups.
- Excellent communication and influencing skills, with the ability to present recommendations and challenge constructively at all levels of an organisation.
- Ability to manage multiple priorities and make sound decisions in a fast-paced and evolving commercial environment.
- Experience using data and insight to evaluate performance, identify opportunities and drive continuous improvement.
- Strong Excel and data analysis skills, with the ability to work confidently with large and complex datasets.
- Degree-level qualification or equivalent experience in a commercial, analytical, financial, mathematical or related discipline.
Nice to haves:
- Experience owning the pricing strategy, performance and commercial outcomes for a product, portfolio or proposition.
- Previous people leadership experience, including coaching, mentoring or line management of analysts or commercial professionals.
- Experience pricing across Insurance, Home Services, Installs, Upgrades, Subscriptions, Utilities, Retail, Telecommunications or other consumer-facing products and services.
- Experience developing pricing strategies across acquisition, retention, renewal, cross-sell or promotional activities.
- Knowledge of SQL, Python, R or other analytical and modelling tools.
- Experience of price elasticity, customer segmentation, experimentation, optimisation or predictive modelling techniques.
- Experience working within a regulated environment and applying governance, customer-value or fair-value principles to pricing decisions.
- Experience implementing new pricing capabilities, tools, governance frameworks or pricing transformation initiatives.
- Professional qualifications or progress towards qualifications in actuarial science, data science, finance, economics or a related discipline.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/centrica
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
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