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Greater London, England, United Kingdom
Onsite
Job Description
Principal AI Transformation Consultant, Professional Services
Focus: AI Transformation Services for CoCounsel and Thomson Reuters solutions
Many in-house legal, tax, and trade teams now have access to AI. The harder question is what changes because of it: which work gets redesigned, what good looks like, what guardrails the work needs, and how leaders will know it is working.
As a Principal AI Transformation Consultant, you will help senior leaders answer those questions for the workflows that matter most, then lead the change and measure what it delivers — with CoCounsel Legal and CoCounsel for Tax and Trade at the center. You’ll work embedded with client teams, alongside Sales, our AI engineers, enablement specialists, and product teams, from the first client conversation through rollout and measured value.
Key Responsibilities:
In this opportunity as Principal AI Transformation Consultant, Professional Services, you will:
· Lead complex transformation engagements from discovery and value hypothesis through workflow redesign where needed, proof of value adoption, and value realization.
· Advise senior leaders on priority AI-enabled workflows and the targeted changes to roles, skills, practices, controls, and ways of working needed to scale them.
· Shape transformation opportunities from early customer discovery through delivery planning, defining achievable outcomes, scope, approach, estimates, and statements of work with Sales and specialist teams.
· Own the hardest calls on your engagements: the approach when the path is unclear, the tradeoffs when stakeholders disagree, and the commitments we make to the customer on scope and outcomes.
· Set the adoption and activation strategy; diagnose and recover stalled or declining adoption, including barriers in workflow fit, confidence, risk, or customer ownership.
· Establish value hypotheses, baselines, measures, and evidence standards so customer-facing value claims match what the data supports.
· Work shoulder to shoulder with forward deployed AI engineers as they build against the customer’s real systems and data, shaping what gets built and turning technical possibility into workflow change that holds up in practice.
· Bring adoption, enablement, product, and customer-success specialists into one outcome; coach consultants on complex work; and turn field learning into reusable methods and value frameworks.
Required Qualifications:
You’re a fit for the Principal AI Transformation Consultant, Professional Services role if you have:
· Bachelor’s degree in Law, Business, Organizational Transformation, Computer Science, or a related field; advanced degree or relevant certifications preferred.
· 10+ years in professional services, management consulting, transformation consulting, or complex AI or enterprise-technology delivery.
· Experience leading complex workflow redesign, targeted operating changes, technology-enabled adoption, and measurable customer outcomes.
· Ability to advise executives, structure ambiguity, facilitate difficult decisions, challenge assumptions, and translate strategy into practical plans.
· Commercial judgment in shaping opportunities, scoping work, estimating effort, and delivering against what was promised.
· Analytical ability to combine usage, survey, operational, and stakeholder evidence into defensible recommendations and value measures.
· Experience in legal, tax, trade, risk, compliance, or another complex regulated knowledge-work domain.
· Strong understanding of AI capabilities and limitations, change and adoption, responsible-use considerations, and cross-functional delivery.
Preferred Qualifications:
· Experience with CoCounsel or other Thomson Reuters AI solutions and professional workflows.
· Experience building consulting methods, playbooks, assessments, value frameworks, or service offerings.
· Relevant change, process-improvement, project-management, or responsible-AI certification.
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What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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