Principal Consultant - Oracle Cloud SCM - Managed Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Consultant - Oracle Cloud SCM - Managed Services based in the United States.

This role offers an opportunity for an experienced Oracle SCM professional to lead application support and continuous improvement initiatives across complex enterprise supply chain environments. The Principal Consultant will leverage deep expertise in Oracle Fusion SCM Cloud and Oracle EBS SCM to optimize business processes, resolve critical issues, and enhance system performance. Working closely with business users, BPOs, technical teams, and key stakeholders, this individual will translate business needs into effective functional solutions. The position combines strategic advisory responsibilities with hands-on troubleshooting, configuration, and service delivery. It also involves supporting Oracle's evolving cloud capabilities, including quarterly updates, Redwood UI adoption, and AI-driven automation. The successful candidate will play a key role in ensuring operational stability, driving innovation, and maximizing the value of Oracle SCM solutions.

Accountabilities:

The Principal Consultant will oversee Oracle SCM application support, functional solution design, and service optimization, ensuring reliable operations and continuous alignment with business requirements.

• Lead application support, configuration, enhancements, and continuous improvement initiatives across Oracle Fusion Cloud and Oracle EBS SCM.
• Provide functional expertise across Order Management, Inventory, Purchasing, Procurement, Manufacturing, ASCP/Planning, Product Information Management (PIM), and Cost Management. Knowledge of Oracle Transportation Management (OTM) and Global Trade Management (GTM) is an advantage.
• Lead business requirements gathering, process analysis, fit-gap assessments, and functional solution design.
• Resolve production incidents, service requests, and defects within established service-level agreements (SLAs).
• Troubleshoot complex functional and integration issues, coordinating with technical teams and subject-matter experts to achieve timely resolution.
• Conduct root cause analysis (RCA) for critical and recurring incidents, recommending preventive measures and sustainable solutions.
• Coordinate with Oracle Support on critical production issues, service requests, and escalations.
• Review Oracle quarterly updates, assess business and system impacts, evaluate new features, and identify opportunities for optimization.
• Support the transition to Oracle Redwood UI, including feature assessments, configuration, testing, demonstrations, adoption, and end-user guidance.
• Evaluate and recommend relevant Oracle-delivered AI and automation capabilities to improve SCM business processes.
• Develop and maintain functional documentation, test scripts, standard operating procedures (SOPs), process flows, and user training materials.
• Conduct customer demonstrations, workshops, training sessions, and knowledge-transfer activities for business and support teams.
• Participate in knowledge transfer from implementation teams and support the transition to ongoing application management.
• Identify opportunities to improve business processes, optimize system performance, and increase the utilization of existing Oracle SCM capabilities.

Requirements:

The ideal candidate is a senior Oracle SCM consultant with extensive experience in enterprise supply chain applications, managed services, and stakeholder engagement. They combine strong functional knowledge with analytical problem-solving skills and the ability to lead complex support and optimization initiatives in demanding business environments.

• At least 12 years of overall professional experience.
• A minimum of 5–7 years of hands-on experience with Oracle Fusion SCM Cloud.
• At least five years of experience in onsite or onshore roles.
• Strong functional expertise in Oracle Fusion SCM Cloud and Oracle EBS SCM.
• Practical knowledge of key SCM modules, including Order Management, Inventory, Purchasing, Procurement, Manufacturing, ASCP/Planning, PIM, and Cost Management.
• Experience working directly with BPOs, business users, and key stakeholders to gather requirements, resolve issues, and deliver successful outcomes.
• Proven ability to lead requirements gathering, fit-gap analysis, process assessments, and functional solution design.
• Experience managing production support, incident resolution, service requests, defect management, and SLA-driven service delivery.
• Strong troubleshooting, integration analysis, and root cause analysis capabilities.
• Experience coordinating with Oracle Support and managing critical escalations.
• Ability to assess quarterly releases, support Redwood UI adoption, and evaluate AI and automation opportunities.
• Strong documentation, testing, training, workshop facilitation, and knowledge-transfer skills.
• Excellent communication, stakeholder management, and cross-functional collaboration abilities.
• An analytical, proactive approach to continuous improvement, operational excellence, and system optimization.

Benefits:

• Opportunity to work on complex Oracle Fusion SCM Cloud and Oracle EBS enterprise environments.
• Exposure to advanced cloud capabilities, including Oracle Redwood UI, AI, and automation.
• Opportunities to lead functional initiatives and drive continuous improvement across supply chain processes.
• Collaboration with business stakeholders, technical experts, and enterprise support teams.
• Scope to influence application performance, service quality, and long-term business outcomes.