At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Principal Consultant – Salesforce
At TTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.
Job Expectations
As a Principal Consultant – Salesforce, you will be a senior individual contributor responsible for technical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.
This role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.
Roles & Responsibilities
- Lead client discussions for requirements gathering, solutioning, architecture, and technical design.
- Perform fit-gap analysis and recommend scalable Salesforce solutions.
- Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.
- Provide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.
- Perform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
- Own assigned technical workstreams and ensure quality and timely delivery.
- Review technical deliverables and provide guidance and mentoring to junior team members.
- Support troubleshooting and resolution of complex Salesforce issues.
- Support pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
- Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
- Contribute to Salesforce best practices, reusable assets, and knowledge sharing.
Eligibility & Required Skills
- Engineering graduate or equivalent technical qualification.
- 10–15+ years of Salesforce experience with strong implementation and consulting expertise.
- Expert knowledge of Salesforce architecture, configuration, development, integration, and migration.
- Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Experience in client-facing consulting, technical solutioning, and Agile/Scrum delivery.
- Experience performing Scrum Master responsibilities.
- Strong technical mentoring and stakeholder management skills.
- Salesforce Platform Developer I & II certifications preferred; additional Salesforce certifications are an advantage.
- Pre-sales/RFP experience preferred.
- Excellent communication, presentation, problem-solving, and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
