Principal Consultant, Solutions Architect ServiceNow - Technology & Security

Accountabilities:

As a Principal Consultant, you will lead the planning, architecture, implementation, and continuous improvement of ServiceNow solutions while serving as a trusted technical advisor to clients and internal teams.

• Lead the planning, solution design, execution, and deployment of ServiceNow consulting and technical services across ITSM, ITOM, Security Operations, and Integrated Risk Management.
• Architect CMDB and CSDM foundations, Discovery, and Service Mapping strategies supporting both IT operations and security use cases.
• Design Security Operations solutions covering Security Incident Response and Vulnerability Response.
• Develop integrations between ServiceNow security solutions and SIEM, SOAR, vulnerability scanning, and threat intelligence platforms.
• Design IRM solutions covering policy and compliance management, risk management, governance, and continuous monitoring aligned with client control frameworks.
• Partner with IT, security, risk, and compliance stakeholders to understand business requirements and translate them into scalable technical solutions.
• Provide thought leadership on connecting IT operations, security operations, and risk management through a unified ServiceNow platform.
• Develop repeatable technical solutions, accelerators, and reference architectures that can be leveraged across multiple client engagements.
• Provide technical guidance, mentorship, and day-to-day direction to development teams.
• Establish and enforce ServiceNow development and deployment standards, methodologies, and best practices.
• Conduct quality assurance reviews and maintain high standards for technical deliverables.
• Troubleshoot and resolve complex technical issues across ServiceNow implementations.
• Stay current with ServiceNow capabilities, emerging technologies, and industry trends to identify opportunities for clients.
• Support the selection, onboarding, and management of contractors, vendors, and development resources.
• Contribute to pre-sales activities, including solution scoping, pricing, technical demonstrations, and client discussions.
• Communicate technical strategies, architecture decisions, risks, and recommendations clearly to executive and technical stakeholders.
• Manage multiple assignments and priorities while maintaining strong client relationships and delivery quality.

Requirements:

The ideal candidate combines deep ServiceNow expertise with broad technology knowledge, strong consulting capabilities, and the ability to communicate complex solutions effectively with both technical teams and executive stakeholders.

• 5+ successful ServiceNow deployments.
• 5+ years of experience within the ServiceNow ecosystem, either with a ServiceNow partner or directly with ServiceNow.
• 7+ years of overall technology experience.
• 3+ ITSM or ITOM deployments.
• At least one delivery involving Security Operations, such as Security Incident Response or Vulnerability Response, or Integrated Risk Management/GRC is strongly preferred.
• Extensive experience with the Software Development Lifecycle and ServiceNow NowCreate methodology.
• ServiceNow Certified System Administrator certification is required.
• At least one Certified Implementation Specialist certification is required in a core technology area such as ITSM or ITOM, or a security-aligned area such as Security Incident Response, Vulnerability Response, Risk and Compliance, or equivalent.
• Holding certifications across both core technology and security-aligned ServiceNow areas is strongly preferred.
• Working knowledge of security and risk frameworks such as NIST, ISO 27001, and SOC 2 is a plus.
• Strong understanding of ITIL principles is a plus.
• Strong analytical and quantitative problem-solving capabilities.
• Proven ability to identify complex client challenges and develop practical, scalable solutions.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to executives.
• Demonstrated ability to work independently while collaborating effectively within multidisciplinary teams.
• Comfortable operating in ambiguous environments and managing multiple concurrent assignments.
• Strong relationship-building skills and the ability to expand professional networks through strategic engagement.
• Experience in Energy & Utilities, Healthcare, or Manufacturing is a plus.
• Bachelor’s degree or equivalent professional experience is required.
• Prior consulting and client-facing delivery experience is strongly beneficial.
• Willingness to travel as required for client engagements.
• Ability to work in the United States and meet applicable work authorization requirements.

Benefits:

• Estimated annual salary range of $123,000–$212,000, depending on location, skills, experience, and depth of expertise.
• Potential bonuses and other incentives based on individual contributions and overall company performance.
• Comprehensive health and welfare benefits.
• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with employer match.
• Paid time off and paid holidays.
• Parental leave.
• Tuition reimbursement.
• Remote work option within the United States.
• Hybrid flexibility available in Denver or Minneapolis.
• Opportunities to work directly with executive stakeholders and lead complex transformation initiatives.
• Exposure to diverse ServiceNow, technology, security, and risk challenges across client engagements.
• Professional development opportunities and support for certifications and training.
• Collaborative environment with significant autonomy, responsibility, and opportunities for career growth.

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